Auto-Owners Insurance Lapeer Claims

todd sharar _{on Google}

Feb 8th, 2024

Auto owner's representatives do not return any calls. Been waiting over one month with no return calls on my claim. I called once or twice a week and also started emails. Thanks to Jenny at Auto Owner.
I will be canceling my home owners insurance due to this issue. My claim is a auto claim with one of there clients. Thats the way to lose business!!!

Stefanie Jones _{on Google}

Jul 17th, 2023

Worst experience with an insurance company. You always get a run around, and the woman who answers the phone is SO rude. Instead of answering any questions she transfers you to another person who doesnt answer.

Harold Gillett _{on Google}

Jan 12th, 2023

Been waiting 6 mounts to get paid on a insurance claim no phone calls no reply to voice mails and still no check

Dragonfly Love _{on Google}

May 19th, 2021

Terrible company to work with on paying out a claim. I have had them as my insurance for over 5 years and the first time I have a claim I get terrible customer service and lies. I had someone hit my car and drive off so much fun dealing with them to sort out the hit and run details. I had to deal with an adjustor who never returned my phone calls or emails throughout the entire claim process. To make matters worse they lied and tried to get out of paying for rental car days while my car sat undriveable because they didnt believe the auto body shop's estimate. I had to call the 3rd party apprisal company to get details on my car and when they were coming out to look at it. As the auto owners adjuster was no where to be heard from. Then they tried to get out of covering the rental days while my car sat at the auto shop non driveable because of their slow apprisal process. I had to re hash the days my car went in the shop and why it was not driveable and so on and so forth. As if I had no clue what dates this occurred on. They were trying to stick me with a bill that they were to cover. What a joke when I finally talked to the adjuster and gave her the accurate details and description of how the events unfolded she was down right ignorant. I would give them 0 stars if I could. The most unpleasant unprofessional experience dealing with this arrogant lying company. I would avoid them at all costs. Greedy rude company. Never had an insurance company so rude and disorganized before!!