Home Services at The Home Depot

Rebecca M. _{on Yelp}

Nov 17th, 2021

I've been trying to get a warranty repair done since March 2021. Yes, I understand there's Covid and a shortage of help but when people tell me they'll call me back and never do after I've made countless calls, I'm furious. I'm sure they're very busy with customers who recently purchased items/services so why would they bother with someone who paid for a warranty and now needs them to actually follow through with a contractural agreement. My advice, don't bother paying for a warranty because they DON'T keep their end of deal.

Melissa Peters _{on Google}

Sep 23rd, 2020

We signed up for a kitchen makeover that was supposed to take 3-5 days as part of their advertised promotion. This was to include new countertops, cabinet and drawer faces. Because we wanted a little more done to our kitchen than the scope of their project we started the demo ourselves. They began work and it quickly became obvious this was going to take more than 5 days. Six weeks after they actually began work Covid closed everything down (which we understand, but they were already 5 weeks past their completion date). When things opened back up, it was several weeks before they found the time to get back to us. Drawer faces were installed crooked, crown molding was put on backwards with barely any attempt to hide the seams, the wrong size drawers and counter tops were ordered and we had to wait on those to get re-ordered. They had to bring in a new contractor to fix all of the things done poorly by the first contractor. We had to spend extra money on materials and made a support wall ourselves because they did not plan appropriately for the weight of the countertop. By the time it was finished it was a 5 month project and we had to delay putting our home on the market, which has hurt our ability to sell. We had difficulty getting calls back when we wanted to address these issues. Eventually they promised a significant discount because of all of their mistakes. How much did we get off of our $24,000 bill? $500. Don't use home depot home services.

Armando Diaz _{on Google}

Sep 22nd, 2016

Great customer service

molly peterson _{on Google}

Dec 22nd, 2015

This Home Depot itself is fine, but the contract company Home Depot uses to install flooring, United Home Services, is horrible. We had a flooring installation scheduled for a Thursday morning and had been told for several weeks that we'd receive a phone call the day of the install between 8-10 am (Thursday morning). We based our work schedules around that timeframe, arrived at the house between those hours and NEVER GOT A CALL from the installers! We wasted so much time waiting around and when calling United Home Services to find out where the installers were, all they could tell us is "we can't get a hold of the installers," and they weren't allowed to give out his cell phone #. United Home Services has zero reliability and I wish Home Depot would not partner with them because they are useless.