Qwest Property Management

It's been brought to my attention that my daughter does not have heat and is not expected for another week to have furnace repairs. Property managers need to be well versed on all aspects of management property policies and procedures. However, customer service is also a prime component of such a position. Apparently Dominique needs to be re-trained on BASIC customer service protocol. The rudeness and unprofessional attitude taken with both myself and my daughter is completely unacceptable. Giving a tenant a space heater and telling occupants it will be another week of no heat is beyond negligence. The house is old and the space heater blows all other fuses. Only one is functioning - maintaining the house at 57 degrees. This is UNACCEPTABLE by any stretch of the imagination. Having a comprehensive understanding of building codes, maintenance factors, and rental agreements - yes you are compliant in that you provide space heaters (must provide a heat source) but with such an old home and poor electrical with the heaters sparking and blowing all electrical circuits out while in use is again......is a significant fire hazard for all occupants! This laggard response by Qwest Property Management is completely negligent. Being in the position of a landlord, myself, I am fully aware of 24 hour HVAC service companies available. Perhaps the local media would be interested in this story about your unacceptable response to heating issues during a very cold winter.
Mar 26th, 2024

Mar 9th, 2024

The best decision my husband and I ever made with our rental property was to choose Kevin and his team to manage it! He takes very good care of our property, and is always available to help and give good advice. Kevin is honest, straightforward, and efficient. He is the best property manager we have, and I wish all the others were like him!
Jan 10th, 2024

Jun 22nd, 2023

Worst experience ever. After all the Congratulations Emails, Must sign leases, signed, Pay First then Denied 3 days til Move IN. The endless false hopes but you can think about another one of our property after this being the 2nd rental property. Odd. No, Thank You! We are still waiting for our prepaid thousands, a company that can't return this kind of money back as fast as it being cleared is questionable. The upfront Merchant FEE of 3% yet 30 days for processing to get our thousands back they stated. It's 2024, Next Day Deposits are available now with those additional FEES. A flooded mess of emotional distress and horrible business practice. As well as the rental market is doing, there shouldn't be a problem returning our funds to rent from a different company.
Jan 6th, 2024