Grand Rapids Northeast Health Center | University of Michigan Health-West

Not a doctor I would recommend. Front desk staff was okay but not at the compassion level it should be at. I am a college student away from my family and sick. Doctor looked at me for less then 2 minutes and told me to take Tylenol for pink eye and a viral infection. Not 14 hours later did it spread to my other eye. Had to call my primary doctor just to get eyedrops. Would not recommend. I felt like a dollar sign in their eyes and not a patient who doesnt feel good and needs help.
Mar 11th, 2022

Sadly my primary care doctor here will not update my basic prescription without me coming in for an appointment. Assuming because they will not get paid without me coming in. Sorry, my chronic gerd did not just magically go away. I would highly recommend looking elsewhere for a practice that cares about its patients.
Feb 19th, 2022

I dont usually write reviews- The professionals I met with were fantastic but their staff is atrocious. I had to ask for the womans name and once I did that she turned it around and became extremely helpful. Before I did that she was so exceedingly rude, I almost asked to speak to someone else. Who trains the staff? They need to do some re-training. Important-if someone is calling it is because they need some sort of medical attention and should be treated with respect and care.
Aug 23rd, 2021

Dr. Boutell is a joke bouncing from office to office. One shuts down he moves. Leaves you without medication. But "he's on top of that" bull#_^t.
Apr 28th, 2021

The office manager is absolutely terrible. She is rude and crude. Absolutely doesnt care for patients . This practice has been going down hill for some a few years.
Feb 27th, 2021