GRAND RIVER EMERGENCY MEDICAL GROUP PLC

Isiah Whittington _{on Google}

May 11th, 2022

Avoid this place like the
Plague they will constantly send you bills in the mail even after youve paid them or send you the incorrect amount just to get more money from you. AVOID!!! AVOID!!! AVOID!!!!

Jennifer Doyle _{on Google}

Dec 15th, 2021

Absolutely horrible customer service. They refuse to call my insurance company to resolve a billing/insurance error and claim they dont do outbound calls per Alfred at GREMG.

Robert Oliver _{on Google}

Jul 17th, 2023

In an attempt to call and find out if there was financial assistance, I ended up having to call multiple times and eventually drove to tears before I could speak to a supervisor without putting money down, right now, on the amount owed. Its not even past due yet. I only received the bill a week ago. In addition its on top of the charge from the hospital for my ER visit. And as instructed by Mercy Health, you are a 3rd party provider on contract, I would need to negotiate any bills from you with you, and that any arrangements I make with them, or their payment plan partner, would be separate from the bill provided by 3rd parties, and not affected by any negotiated settlement on my account. Their words, not mine.
I did not want to go to the Emergency room due to my inability to pay. I also didn't expect to be poorly served and disrespected by your contracted Doctor in the process. He spent 90 seconds with me, told me what I already knew, did nothing, except to tell me I could come back. I ended up having to go to a free clinic for help. I missed work, and my issue has gotten worse. But I wont return to your credit killer network of unexperienced and unethical malpracticers. No thanks. I requested an itemized bill to justify the $723.00 charged for my experience of 90 seconds of apathy and indifference. I do not believe I will receive it. Further I do not believe given my experience so far there is any room for negotiation or charity on behalf of my account. But I digress.
I got off the phone in tears. I ended up having a stress related episode that also affects my current medical situation. All because getting your money was more important than having a conversation. I have anxiety, especially with organizations like this, who treat all of us, like you do. I am poor, uninsured, and marginalized, your practice doesn't provide people like me with real care, but further economic hardship. My dignity as frail as it is, is intact, but thanks to your deliberate attempts to prevent me from asking for financial help, your process created a health crisis. How is your conscience? How does that fit into your Statement, Company Values, Mission?