Shatila Towing

Horrible customer service! Waited 4 hours and they still didn’t show up until after I called another company I went with someone else. I don’t recommend ever using this company. The reviews didn’t lie.
Mar 2nd, 2021

Feb 7th, 2021

Jan 12th, 2021

The driver was super rude he told my husband he needs to show respect and address him as sir when the driver was upset because he came to the wrong location. My husband is black the driver was white. This company was providing a service but my husband suppose to the driver sir. Update: I just got off the phone with the owner Fred he was very apologetic and helpful. He also stated that the behavior of his driver was unexceptionable and he will be handling the situation.
Oct 28th, 2020

I do numerous Google reviews and I was NOT shocked when I saw the rating of this place. I don't understand how a company that has contracts with so many big name insurance companies has such grotesque customer service. It is not often I write displeasing reviews but the negative attitude and unapologetic arrogance was not needed. This man, i think his name was Buloue or Nile something like that, hooked up my vehicle and begin to drag it out of my driveway with the car in park and the parking break ON! At this point burn rubber marks are being made in my driveway! (yes this happened right before our eyes and my neighbors) when my husband inquired about taking off the break he replied "that ain't how I do this cause yo car would fly into the house if something broke"... (keep in mind we just used another towing company 2 days prior who informed us to place our vehicle in neutral)... Maybe people should post a review on their actual insurance companies review page and name the towing company because I'm sure State Farm, USAA, or Farmers is not looking at these reviews!
Oct 14th, 2020