Fire And Ice Service Company

Oct 4th, 2021

I rarely review but when I saw the bad reviews I had to counter. Last summer our AC froze up and two men were out the next day. They had to go to the store for odd supplies because my AC is so old. They didn't charge for travel time saying that the part should have been on their truck. They were enjoyable and the price was very fair. We couldn't believe how quickly we had our AC back. Other companies I had called said it would be weeks.
Oct 28th, 2020

Rude. My home warranty company contracted these guys, they called and chewed me out saying they don’t work with home warranties and I’m the 9,000th person that’s tried to get them to perform a service under a warranty. Umm... why not call the warranty company and get off their list? Don’t take it out on your customers....? No need to be rude. If they can’t handle a simple call like this, I’d be very hesitant to use them for anything since it is clear customer service is not a priority.
May 22nd, 2018

We were trying to get a boiler installed. They took our $4000.00 deposit and said we were getting a boiler they installed at another home for 2 days but found it was to big for the home. When it got to my home we said no way are you putting that rusty thing in my home. They said they would refund our money and now Heather has my phone blocked so it just goes to voice mail. The one time I called from another phone she answered and said the owner Pat would call me back. I am now contacting my attorney and My warranty company AHS as well as Lowes to not recommend for any services.
Apr 19th, 2017