Jackson Hewitt Tax Service

percilla r _{on Google}

Apr 22nd, 2021

Very unhappy and unsatisfied with the older woman / tax preparer there!! She made a mistake and error that put us into an unfortunate predicament to begin with so therefore I questioned her 30+yrs of experience !! On the day of my scheduled appt which was March 1st...the tax preparer failed to ask for and request a certain form from me !! I was not aware this was a document that I needed until I called almost three weeks later inquiring on my refund .. it was then that she had told me she had mistakenly skipped that step.. to which she replied go ahead and blame or make a complaint ..after completing the proper steps i then submitted the form she then explained to me again on how and when I should expect my refund !! And its very unprofessional of her to make the remark that she marked my file and that (they) this location wont be interested in doing my taxes next year? I filed and made a complaint for her very poor behavior as a tax preparer of 30+years against her and this location !! When this was a mistake an error on her part to begin without!!