SERVPRO of Dearborn Heights North/East Garden City (PERMANENTLY CLOSED)

Not recommended. STAY AWAY. Followed-up with the owner of the company, left several messages for the owner and was ignored. Poor work, poor customer service, but first to the bank when the insurance check arrived.
Jan 18th, 2022

Is it true that Servpro's owner Maureen, in 2020, was slapped with a $13,000 lien on her property by the IRS for back 2016 income taxes...if so, that's partly why this business is not recommended.
Oct 25th, 2021

Never called me back for flooded basemeny
Sep 18th, 2021

Poor quality. Not professional. Poor value, Non responsive. Not on time. Would not hire.
Jul 19th, 2021

Maureen Winfree of ServPro-Dearborn AND her attorney, Marie Racine, made the NEWS - and NOT in a good way. According to Melvindale city news - "ServPro more than doubles bill for mold remediation". Just google "Melvindale ServPro Dearborn" or "Melvindale Maureen Winfree" and read the scoop on the company before deciding whether or not YOU would want to do business with them. I wouldn't. The Melvindale City attorney, a Mr. Coogan said. "I cannot believe that this is the first municipality that ServPro has worked with, and expected to get a blank check.” “Everybody that is involved right now, the council, and everybody here, a figure of $8,000 was brought to this council, and we actually gave $2,000 above that, because we have no idea what this stuff costs,” Marsee said. “It was capped at that, but now you are coming back to us for $11,000, more than twice of what we capped it at. We are amazed at how that could happen.” He said the city council members should be provided with all of the documentation to support the additional $11,000 in unauthorized charges. “We did not write a blank check,” Marsee said, infering that Maureen Winfree thought she could charge anything she wanted for work that she did. Interestingly enough, the City Council contacted the subcontractors that Maureen had, and the council was quoted a different price from them than Maureen provided the council. Marie Racine (Maureen's attorney) said it was "inappropriate", but in reality IT WAS APPROPRIATE because it appeared Maureen was trying to get MORE for her services than what she quoted the Council.
Jul 13th, 2021