Budget Truck Rental

Jul 6th, 2021

Terrible customer service. Trucks are JUNK. Go elsewhere
Apr 26th, 2021

Friendly staff, easy to find location. In and out quickly shows their experience and efficiency.
Mar 27th, 2021

My family and I are moving 700 miles out of state and reserved a 26 ft truck for moving this weekend. We picked up the truck on Friday evening and by Saturday morning the road in front of our house was filled with brake fluid. We called customer service and they directed us to roadside assistance. Roadside assistance came out and deemed the truck un-drivable. We then called customer service back, but they were off- shore, reading from a script and the only answer we could get was to wait for a call back. Well we never got a call back, and after three additional calls back to more off-shore answering we decided to try back in the morning. We tried to even cancel our reservation through them but they would not even help us with that and kept referring us to other phone trees. My family was planning on driving down to our new home today, but because of this mess, my parents who both live near our new home had to take additional time off work as did my husband. This morning, we were told that there are no trucks in any part of the metro Detroit area that we can use, and that we need to wait for them to find one. They were still “unable to process a cancelation” We have since found a Uhaul truck that we can rent and will be picking it up shortly to load and drive down tomorrow. However there is still a in-movable budget truck sitting in front of my house making a mess that has been waiting to be towed for almost 24 hrs. Thank God this didn’t happen to us on the side of the road. We will not be using budget truck again.
Jan 15th, 2021

Dec 30th, 2019