Townhouse Birmingham

Apr 8th, 2024

On Sunday March 24th, 2024, at approximately 9:20 PM I arrived at your townhouse Birmingham location. I was greeted by the bartender who informed me that your policy was not to accommodate large parties. We agreed that it was OK to split up our party of 10 however they saw fit. We did not need to be seated together. Reluctantly she agreed to seat a party of six at 1 booth and a party of four at another. We were trying to understand the problem seeing that the restaurant was practically empty. There was only one table occupied in the entire restaurant. She went and got the manager Rico. It was at that point that we were greeted with the worst case of racism, classism and sexism I've ever experienced in my life. He repeatedly refused to seat us no matter how we were split up. He went on a small rant saying, that's the problem with people they come in here walking around treating this place like it's their living room. We were appalled and confused. He treated us with so much disrespect that I felt like I was transported back to the 1960s. After a lengthy conversation we left the restaurant. It was a very traumatic experience. I would like to resolve this issue privately and for it not to escalate. I have video footage from the night. I encourage you to pull your video as well. The bartender tried to apologize for Ricos behavior. This was the worst treatment I ever experienced from any establishment.
Apr 6th, 2024

Bartender made a good old fashioned and the smash burger was delicious!
Apr 4th, 2024

My Townhouse Birmingham was positive overall. The manager, very friendly, went out of their way to make my friend's birthday special. Although the drinks were great, they were expensive, and the food, while pretty good, took longer than usual to arrive. The smash burger was yummy, and the truffle fries were also good. Despite a friendly server, they seemed understaffed, resulting in a lot to manage.
Mar 5th, 2024

Feb 26th, 2024