Twin Oaks Landscape, Inc.

Ambuj Tewari _{on Google}

Dec 25th, 2022

Got their winter service. Very dependable.

J. C. _{on Google}

Dec 14th, 2022

Timely
Effective
Good people
Will call on Twin Oaks again when needed Service: Yard drainage

Christy Potter _{on Google}

Oct 26th, 2022

We have used Twin Oaks Landscape in the past to clean up fallen tree branches and thought they were responsivethe price was a little expensive but fair because the crew always showed up right away and did a good job with the cleanup. We never felt gouged until recently. After losing the main trunk of a tree in a storm, we decided to take the whole thing down. We used a chain saw and removed the branches, so it was just a 4-foot trunk sticking out of the ground. We cut up the branches and stacked them at the curb so they would be easy to run through the chipper. Twin Oaks was hired to run the branches through the chipper, cut the trunk down, and haul away the debris. When the 3-man crew arrived, they spent 20-30 minutes to get the chipper running. It took around an hour to do the actual work on my tree once the chipper was running, and almost all that work was done by 2 crew membersnot 3. After our tree was cleaned up, the crew then dragged a large fallen branch from a tree in the common area owned by the subdivision (not our tree) and ran it through the chipper. Even with that work and being generous with time, they were here no more than 2 hours in total. When we received our bill, we were charged for 2 hours and 15 minutes of work for a 3-man crew. We felt the pricing was unfair for 3 reasons: 1) They sent a larger crew than was required to do the work; 2) We were charged for the time they spent getting the chipper running; 3) They spent time working on a tree that wasnt on our property. All of this inflated our bill so that it was overly expensive. We contacted Twin Oaks about it, and they said they would not change the labor portion of the bill because that is the amount of time the crew reported. Because we had worked with Twin Oaks in the past, we trusted them to be fair with crew size and time reporting. That was not the case. We decided to go with another company for the stump removal and were quite happy with work and the fair pricing. We will use this new company in the future.
Note: In reply to the owner, the customer name is Randy Tinkle (I have a different last name), and we do have the right Twin Oaks Landscaping in Ann Arbor. We tried to address our issues via a phone call, but we hit a brick wall. I never want to leave a bad review before trying to resolve an issue personally. Service: Tree trimming & pruning

Mark Sockness _{on Google}

Oct 1st, 2022

Delivered services promised. Very good communication with owner and team. Will use again.