Beck Plumbing MTC

Friendly knowledge and goes the extra mile to make sure job is done right
Oct 28th, 2018

Trust the reviews. Scammers. Same as other person said, Warranty CO sent them - they tried to pull the 'need to modify the water and electrical connections on hot water tank' and charge me $400 for it. Asked guy what modifications were needed (I knew there weren't any) and he couldn't tell me just said I didn't understand. Installed myself easily, no mods were needed. It's just a cover to charge more money because the warranty co's pay them bare prices for jobs so they then charge you more money and make up reasons why.
Oct 11th, 2018

Josh came out this morning through a home warranty company to help with a leaking faucet. He was quick, polite, and professional. He took the time to answer all the questions I had. He even took the time to help scope out a bathroom remodel project I was working on, though he had other calls to get to and it was certainly outside the scope of the warranty. Thank you!
Oct 1st, 2018

I rarely ever post negative reviews, especially on local small businesses, but we felt that this experience left us with no choice but to warn others. (Re: scam, very rude customer service (we were hung up on!)) Our home insurance company put us in touch with Beck's Plumbing (Austin, TX) to repair a toilet in our condo. Because we live out of state, we asked Beck's if it would be possible to call the number we provided (belonging to a neighbor who lives next door) so that he could come down and unlock the door for the workers. The office at Beck's reassured us not once, but TWICE, that they would pass along the number to the plumber with instructions to call upon arrival. Because of the four-hour service window, our neighbor stayed in his home waiting for a call for the entirety of those four hours. When they still hadn't arrived, our neighbor called the company and they told him that the workers were on their way. Some time later, the workers had still not arrived, at which point he called us, and we called Beck's for more information. The treatment we received next was unprecedented. The woman who identified herself as supervisor over the phone ridiculed the idea of the worker calling upon arrival and denied that her office had ever approved that request. She claimed that the workers had arrived at the house, no one had answered, and so they left. We tried to explain the situation but were cut off multiple times by her telling us that since we were the ones who missed our appointment, we would have to pay the service charge for that appointment and schedule another work order for a different day. She also added that she would absolutely not ask her workers to call/text upon arrival because she did not want them "texting and driving." We kindly explained that we also did not want the workers texting and driving, and that if they could just call once they've arrived and parked, that would be great. Her response? "They would still be in the vehicle so it's considered texting and driving." To make matters worse, I suppose she realized she was not making sense and abruptly spurted out, "Nobody tells me how to run this business!" and hung up on us. At this point, we realized that nothing was going to be done and that we had essentially been scammed. Thankfully, our home insurance company understood and transferred us to another plumbing company. This was really a very unfortunate incident and we wouldn't wish it upon anyone else.
Sep 14th, 2018

My home warranty company scheduled Beck Plumbing to take a look at my upstairs bathtub because there was water leaking into my garage and to the outside front of my house. The tech was rude and unhelpful, stating that the overflow in a bathtub is not meant as a drain and the fact that my 3 year old splashes around in the tub is "a parenting issue" for him personally. He stated that it was a 2 man job and they would return to fix it. A week later, since I hadn't heard anything, I reached out to their office and was told that they denied the claim since there was "no mechanical failure." I didn't used to have water on my garage floor and dripping through the front of my house, so something obviously has failed. Please avoid this company at all costs.
Sep 14th, 2018