Monro Muffler Brake & Service

The staff were helpful and the work was great but I will not be using the online booking system again. I booked an appointment for a Saturday to get my rear brakes done after driving on grinding brakes for a week, I could not come in during the week due to my work schedule. I had my car information in the system when I booked so I didnt think that them getting the parts would be an issue but I walked in to drop off my car and I was informed that they might not be able to perform the service since they probably didnt have the parts and the store to buy the parts were closed. This seems preventable since I had input my car information in the online booking system when I had made the appointment 3-4 days before I showed up but there is a disconnect between the online booking portal and the mechanics. Luckily they were able to find stock they already had to do my brakes but if they did not like the man at the desk assumed I would have risked driving another week on bad brakes or I would have had to take off work.
Mar 10th, 2024

Owner is terrible human being. I was stuck in a snow storm with a flat tire and this guy quoted me at at 160 total for one tire. When i decided to get two, the invoice for the tires was listed at over 200 dollars apiece and my total was 360 for 2 tires. This guy is rude every time i called. Dont waste your time here
Jan 13th, 2024

Jan 2nd, 2024

The guy at the front desk is very rude. Went there for a brake line issue. Decided to fix it myself.
Dec 8th, 2023

Worst service ever. I spent half a day to hear: we don't want to fix you car
Nov 12th, 2023