Luigis Springfield Pizza

Oct 25th, 2021

Oct 14th, 2021

Will never recommend this place to anyone! Ordered a party size pizza and as my daughter is already eating, I find a fly cooked into the pizza and said that it’s not there fault. Then said I’d be getting a refund the next day and I have to wait 4-5 days now. I called to clear up the refund issue and i got nothing but attitude and rudeness through the phone and then asked why am I being rude in return . Never eating here again. Work on your customer service. Updated edit: I probably wouldn’t have gotten my refund if I didn’t go back there. As soon as I told them I was filing a lawsuit he contacted someone else and I was there for 15 minutes arguing and waiting for him to prove the refund was processed. I called my bank and the refund wasn’t processed by this shop until o actually showed up and they try to come up with excuses. Very unprofessional again
Aug 15th, 2021

The best pizza in Springfield Massachusetts
Jul 22nd, 2021

I was a new customer and this was my very first time ordering pizza here. As a new customer I was just trying to get In formation about the prices of the pizza. However, I never even got the chance to order my pizza because the guy on the phone was very rude and unprofessional towards me .He was rushing me over the phone and then told me he don’t have time for me and hung up on me. I never had such rude service as a new customer before ever. They will never get my service ever again. You just lost a potential customer. I advice everyone else to beware of this place .
Jul 16th, 2021