Witch City Plumbing and Heating

Super efficient and quick.
Feb 3rd, 2020

Very rude on the phone
Nov 29th, 2019

Nov 24th, 2019

Their plumbers seem great. Mike is definitely an expert in his field and goes the extra mile to do things the right way. John also clearly knows what he's doing, but as the business owner, seemed rushed to get in and out and I don't think his work was as refined as Mike's. My biggest issue with them is their office staff. They do not return phone calls or emails, no matter how urgent or what the subject is. It took me about 10-12 phone calls just to pay them. Unfortunately, about a week after the project finished, we started having issues, most notably a leaking dishwasher and frozen pipes. Despite several calls, I never heard back from them. I fixed these issues myself, but considering I paid a lot of money for their services, I wasn't happy about this. I also worry about other quality issues propagating. Price seemed high, but my GC insisted on them. Getting them on the schedule was difficult and we saw project delays as a result.
Feb 14th, 2021

Trying to get in touch with plumbers, in general, is a challenge, trying to get them to follow-up and commit to a project - impossible? I called WCP to get a quote on replacing my already-broken water heater - the woman said she'd have someone get back to me that day - yet I never heard back. 24 hours later, I called back and finally after a few back and forths had a confirmed appt for that afternoon to get a quote. The guys that showed up were nice enough, they took a cursory look at my basement and I explained that I was interested in installing an electric on-deman water heater and had a unit in mind. The guy had me text him the model info and was going to get back to me later that evening with a quote and whether or not they could do the job. It's been almost 48 hours and 5-days without hot water and I haven't heard back, and certainly won't be hiring them. If they had called me back and simply let me know they didn't want to take the job or provided some explanation for leaving me high and dry, I wouldn't have left this review.
Dec 15th, 2019