Pop-A-Lock of Southeastern Massachusetts

Lisa came out programmed a new key fob put a new casing on my old fob, was done in under an hour and cost less than the dealer quote! Great job Lisa. Thankyou!
Feb 29th, 2024

I desperately needed a replacement key for my car and Lisa from Pop-A-Lock Rockland definitely came through! The whole process was painless and convenient. I highly recommend her.
Jun 28th, 2023

This woman is dishonest. She will run tests on your car and then give you an arbitrary price. She conned me out of $150. We agreed to meet and she was going to make 2 keys for me and the cost was going to be $150. She couldnt make the keys and spent the next hour just doing random things... NONE of which I agreed to. A price was never discussed nothing was ever discussed. After an hour goes by she cant get the keys to work. She then tells me that it's going to be $150 for the diagnostics. (she couldnt tell me why the keys dont work) I never agreed to any diagnostics for $150 if that was the case I would have brought it to the dealership. (where I have to go anyway) When I brought this up she started to get combative saying "this happens all the time people getting upset" Yes because she cheats people out of money. I paid her the $150 because she was making a scene in the parking lot and I didnt want to have to deal with it. I figured I could call her company and get some back end support. But that is not the case because she is back end support and she refuses to answer anyones calls on the matter. so now I am out $150 and I still have no keys. The worst part was during this diagnostic test she killed the battery on my car and then left me in the parking lot in the dark while I had to wait for a jump . If i could give this woman ZERO stars I would. I have never ever seen that level of unprofessionalism in my life. and just for the record I tried to pay the woman $75 for the hour of her time because I'm not trying to get things for free. But she decided that I owed her $150 for killing my battery and wasting my time. I've had to get corporate involved in this it's been so crazy Just save yourself the hassle and go to the dealership this woman is a scam Edit: I just want to add that in have talked to corporate.. They reimbursed me and it turns out they are building a case against this woman because she does this all the time... She won't be in business much longer. Nobody should have to deal with this. DO NOT GO TO THIS WOMAN!!!
Jan 17th, 2023

Made a last-minute call for replacement key fob and Lisa fit me in the same day. She kept me informed of her arrival time throughout since she was coming a distance from a prior service call and wasn't sure of the traffic she might hit. Very professional and friendly. Would recommend her without hesitation.
Nov 12th, 2022

Do not listen to the bad reviewer hiding behind the curtain. If your going to review a business, be a man, not someone with a fake name. Anyway, my son lost his only transponder key set for his 2006 VW GTI. As a mechanic with a shop, I have programmed and duplicated keys that were from the came from the OEM. No problem. As long as you have an original to duplicate. If you have no key to duplicate...game on. Other customers would come in with cut keys/transponders that they bought on Ebay, Amazon, etc. Over 50 percent were either not recognized by my diagnostic programmer ( hint: you got ripped off). or would not program to the vehicle ECU. Another 10-15 percent would program ok to open the door, but not start the car. Just because your old key worked, does not mean the new key will program. Software security issues with programming the car ECU are common. Access to the OEM programming software does not come free. Yearly subscriptions for every OEM can set you back 25K+ Programming foreign cars like VW / Audi are the most difficult and glitchy. Even dealers have had issues. Knowing this, I called the VW dealer that I had an account with. For the VW transponder key to be cut and then programmed to the VIN, was $390 Problem is.....the car would have to be towed to them for programming....20 miles away. Unless you have AAA it is is going to cost you some scratch. Plus 2 days at the shop, since they would have to order the transponder. Anyway, I called Lisa at Pop A Lock and she was very responsive. Was on time for the appointment, and although the car gave her problems (VW/ Audi are notorious for this) she cut two keys, one with the transponder and one valet for less than the dealer for just the transponder and no towing. All fixed. Mr. Omar, or whoever you claim to be, hope the someone figured out your problem. Unless your want to go to the dealer...Lisa will save your butt. Thank you Lisa.
Nov 13th, 2022