Stop & Shop Corporate

Since Stop & Shop "partnered" with InstaCart the service has been horrible! We are long-time customers of their delivery service and the switch to using IC has caused nothing but long delays in our deliveries, improper bagging (bags falling apart and food items smashed and all over everything), and items that never make it to our home for which we are not refunded as promised. I was just hung up on by a cs rep "who couldn't find our order #" and was rude and very unhelpful. We are done with Stop & Shop and have researched other food delivery services in our area. Wegman's, here we come! Edit: Our last order was a large one with many bags and the InstaCart delivery people are not adequately equipped for deliveries. Paper bags with no handles, nothing to put a large delivery in, they asked us for a cart, and my husband ended up taking the whole order from curb to our apartment. Doesn't sound like much, but it is when you live in an apartment building in NYC.
Apr 8th, 2024

Not only are the prices high but they run out of items, Fruit horrible lately and what's up with the website, it throws you off and you have to start allover again. I shopped at stop and shop in Putnam CT but I'll travel somewhere else to shop now
Apr 7th, 2024

Been on hold w the pharmacy (hyannis ma) 10 min. Oh plus the 8 min i was on hold before they hung up.
Apr 7th, 2024

Id like to call the attention of Corporate office regarding this incident I encountered with AMINA on West Hempstead Branch, our families have been shopping to your store since you took over Pathmark and Waldbaum, this morning we only purchased few items and one of these was the Ajax Cleanser for $1.79, she followed us and the way she asked questions was so mean, I know whats going with the retail store with the ongoing thefts, she suspected us of not scanning the Ajax cleanser, she better be careful of how to approach customers because she will get herself into trouble. As I mentioned to the Manager Matt, your staff shd be trained the proper customer service which is treat people with respect. I hope you talk to this employee coz her attitudes is possible to create trouble in the store, very ARROGANT,, as a customer I know I have the right to sue her because thats destroying my character. Send her to class where she can be more respectful if she doesnt know it because she deals with people
Apr 1st, 2024

The worst experience! It is 2024 how on earth does it take 15-20 minutes for a digital coupon to upload to the system? Manager- nonexistent! Its unfortunate that the great staff of workers there have to put up with the incompetence of management and corporate! Hey idea!! upgrade your systems! Do better! Due to not having enough open registers were forced to use self checkout which half the time is having trouble and the very nice people that work that area are overwhelmed by lack of help and better involvement of management in upgrades & perhaps listening to your workers concerns! I dont even know if this store even welcomes input from its staff, shame on you stop & shop! Btw the extra star is for the workers! They are good people in a difficult situation.
Mar 28th, 2024