Liberty Mutual
Chamber Rating
-
Alyssa Laine
Mar 14th, 2021 -
Carlos Shacar
Dec 6th, 2020 -
eli yousef
Terrible agency . They have no urgency in helping their customers . It's extremely painful to get ahold of anybody here . When you do , they are basically helpless in terms of faxing out information to dealerships due to departmental issues . The people on the phone have nothing todo with the people sending out information that might be needed for registration purposes or proof of insurance . In otherwords they will send it when they feel like it . They will tell you they are going to send it then not send it . Just terrible at help !!
Jul 26th, 2020 -
Mike Jezak
Apr 6th, 2020 -
Emma Roderick
I had Liberty Mutual for over a decade, with few issues. However, after over a decade of making payments without a problem, I got a non-renewal notice in the mail "based on a review of your recent record." The notice cited 4 incidents over the past 3 years -- 3 of which were clearly not my fault (flat tire, towing after car broke down, windshield glass repair), and the 4th of which involved damage to my vehicle that LM did not pay a cent for, as I didn't have collision coverage. I attempted to appeal the non-renewal by calling the number provided. The first time, I was on hold for over an hour and eventually had to go back to work. The second time, I was on hold for 20 minutes, and spoke with someone who took my information and said someone would get back to me within 48 hours. It's been a week and no one has gotten back to me. The policy was cancelled today and I was luckily able to find new insurance that agreed to work with someone with a non-renewal on her record -- but, seriously? What's the point of having insurance if you're punished for using it? My new insurance agent told me she was shocked to hear that they'd cancelled it based on the reasons they gave. I've given LM thousands of dollars over the years, only to have them throw me out as soon as I asked them to spend any of that money on me. It's not my style to leave negative reviews, but I do want others with less than perfect driving records to be aware of this practice of theirs and the limited avenues for recourse. Since I can't get anyone from LM on the phone (which, sidenote -- when I started with them I had a local agent I could always reach right away, and at some point that just ended without anyone telling me), this review will have to do for now. I hope LM re-evaluates this practice going forward.
Aug 15th, 2021
Contact Info
- (413) 449-0000
Questions & Answers
Q What is the phone number for Liberty Mutual?
A The phone number for Liberty Mutual is: (413) 449-0000.
Q Where is Liberty Mutual located?
A Liberty Mutual is located at 279 Dalton Ave, Pittsfield, MA 01201
Q How big is Liberty Mutual?
A Liberty Mutual employs approximately 20+ people.
Q How is Liberty Mutual rated?
A Liberty Mutual has a 3.1 Star Rating from 11 reviewers.
Ratings and Reviews
Liberty Mutual
Overall Rating
Overall Rating
( 11 Reviews )Alyssa Laine on Google
Carlos Shacar on Google
eli yousef on Google
Terrible agency . They have no urgency in helping their customers . It's extremely painful to get ahold of anybody here . When you do , they are basically helpless in terms of faxing out information to dealerships due to departmental issues . The people on the phone have nothing todo with the people sending out information that might be needed for registration purposes or proof of insurance . In otherwords they will send it when they feel like it . They will tell you they are going to send it then not send it . Just terrible at help !!
Mike Jezak on Google
Emma Roderick on Google
I had Liberty Mutual for over a decade, with few issues. However, after over a decade of making payments without a problem, I got a non-renewal notice in the mail "based on a review of your recent record." The notice cited 4 incidents over the past 3 years -- 3 of which were clearly not my fault (flat tire, towing after car broke down, windshield glass repair), and the 4th of which involved damage to my vehicle that LM did not pay a cent for, as I didn't have collision coverage.
I attempted to appeal the non-renewal by calling the number provided. The first time, I was on hold for over an hour and eventually had to go back to work. The second time, I was on hold for 20 minutes, and spoke with someone who took my information and said someone would get back to me within 48 hours. It's been a week and no one has gotten back to me. The policy was cancelled today and I was luckily able to find new insurance that agreed to work with someone with a non-renewal on her record -- but, seriously? What's the point of having insurance if you're punished for using it? My new insurance agent told me she was shocked to hear that they'd cancelled it based on the reasons they gave. I've given LM thousands of dollars over the years, only to have them throw me out as soon as I asked them to spend any of that money on me.
It's not my style to leave negative reviews, but I do want others with less than perfect driving records to be aware of this practice of theirs and the limited avenues for recourse. Since I can't get anyone from LM on the phone (which, sidenote -- when I started with them I had a local agent I could always reach right away, and at some point that just ended without anyone telling me), this review will have to do for now. I hope LM re-evaluates this practice going forward.
Overall Rating
Overall Rating
( 11 Reviews )Write a Review
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