Ira Toyota of Orleans Service Center

Robert Platten _{on Google}

Aug 12th, 2023

Attentive service managers

Lucky Charms _{on Google}

Jul 28th, 2023

So many issues with the service department. They make appointments, but they take forever to service the vehicle. Don't make appointments for times when you can't work on it!
And they have failed to properly address issues with my vehicles several times, even when I go into explicit detail.
Now, my car (less than 4 years old) that I bought from Orleans Toyota has a major issue that it shouldn't have. Since I bought it new from Orleans Toyota, I had it serviced at Orleans Toyota, like you're supposed to in case things go wrong - it was serviced there! I'm very disappointed. They are trying to charge me a fortune to fix a problem that is caused by a defect on the manufacturers end, even though I bought the car from them and have had them service it.
To top it all off, it's the car my husband uses for work, so not only is this costing us in repairs, it also means he is unable to work, so we are losing wages.
I bought a corolla from Orleans Toyota in 2011 and have LOVED it. It never caused me major issues and has been a great car. But both cars I have purchased since (a 2019 prius and 2022 sienna) have had problems that they should not have had. Not sure if Toyota has just been making cars of poorer quality or if this dealership in particular doesn't care about properly maintaining vehicles, but I'm really disappointed.

Lana Wright _{on Google}

Jul 17th, 2023

Awful. Appointments are never for the actual service time, waits are outrageous, overpriced.