uBreakiFix

This is a review about 5 months waiting after repair of cracked glass on fully functional Samsung Note 20+ Ultra and after repair my wife got a smart phone without working Front Camera. In other words, no face recognition, no ability to have video calls with family and even no family pictures from the front camera on "camera phone". All that for more than 5 months of waiting and issue still not resolved. 2 months of promises that Samsung will changes the device to another one, than after Samsung refused to do anything about that, 2 more months promises that the company will solve that issue. And one more month of silence. I am ready to put 5 stars to staff in the repair shop, because they did there part of the job perfectly within 2 hours, but management of this company and how they behave just put me in shock. $300 paid for the repair of the glass on a smart phone which even now, Samsung sells for $1200 and as a result 5 months of partly not working phone. Plus all security feature for the work are also blocked as camera is not working as you are not able to use face recognition. So I have big question what kind of part Samsung is selling to that company, if they are not able to fix the phone with original parts. And what kind of management working in this company who forcing staff to ignore client after 5 months of promises. Think twice before coming to that place.
Mar 25th, 2022

I cracked a glass on my fully functional Samsung Note 20+ Ultra and my husband took it for repairing to this service. When got the phone back and started to use it, I realized that the Front camera is not working. So, I am not able to have face recognition, video calls with my son and parents, to take pictures with front camera. My husband took the phone back to the service. We have waited for 2 months the decision from Samsung and got nothing, then 2 months from the service management and got nothing also. And now one months of silence from the service at all. I still have not working pretty expensive phone. The change of the glass cost for us 300$ and not working properly device as the result of actions from the service side. I will not recommend this service to anybody.
Mar 24th, 2022

Mar 17th, 2022

I took my phone in to get it checked out for ghost touch and I came back with Face ID disabled forever.
Mar 4th, 2022

I cracked a glass on my fully functional Samsung Note 20+ Ultra and my husband took it for repairing to this service. When got the phone back and started to use it, I realized that the Front camera is not working. So, I am not able to have face recognition, video calls with my son and parents, to take pictures with front camera. My husband took the phone back to the service. We have waited for 2 months the decision from Samsung and got nothing, then 2 months from the service management and got nothing also. And now one months of silence from the service at all. I still have not working pretty expensive phone. The change of the glass cost for us 300$ and not working properly device as the result of actions from the service side. I will not recommend this service to anybody.
Feb 8th, 2022