Gervais Volkswagen

Sep 14th, 2021

I made an appointment at 12, and upon arrival there was nobody in the office. We had to wait about 10 minutes before anyone walked in. Then we were told it takes about an hour to run diagnostics, so we left for an hour and came back to find our car had not moved-hadn’t been seen. We went into the office to look for the person who helped us, who was nowhere to be seen, and yet again nobody helped us. That was until the person who had initially helped us saw us in the office and decided that would be when the car would be seen. They moved the car then came in to tell us it would only be a few minutes and said nothing else. My experience was terrible, costumer service was terrible, overall very unhappy.
Sep 5th, 2021

Jetta needed a new turbo so take it in to the closest dealership because I’m out of state from Miami Fl. Told them it needs a new turbo and the service lady tells me okay we still need to hook it up and get the codes to get a diagnosis which i had no problem with she said an hour wait. We walk across to the movie theater to kill time come back an hour later to see the car hadn’t moved. And then when we walk in the service lady sees us and realizes my car hasn’t been seen walls by me outside without saying anything gets in my car and moves it to get looked at and then comes back in says it will be a few more minutes mind you this is an hour and 10 minutes later the car is finally getting looked at. Was finally told i need a new turbo had to wait long for the part to come in and had issues on repair day was not called at all and they’re managers were no were to be seen. Unprofessional dealership.
Sep 4th, 2021

Illiana was excellent, knowledgeable and polite.
Sep 2nd, 2021

Beware the catfishing! They advertise a few very cheap cars that they do not have anymore: when you go to test drive the car, they tell you that it was already sold and then try to sell you other cars. They've done this a few times to me. Always ask for the VIN of the car you are trying to purchase before you go and then make sure they are showing you this same car.
Aug 18th, 2021