Hilltown Community Health Center - Huntington Health Center

I have to say first that dentist we saw was excellent, both my children & I had an wonderful experience. However, the staff is highly unprofessional. Be aware that YOU must call THEM to confirm your appointment, they will not tell you this. My son missed a very important school opportunity for no reason due to the cancelation. I was given to voicemail when I called to take issue with their policy (after confirming my appointment, that was scheduled for the next business day). They couldn't be bothered to return that call. I went to my appointment & again they cancelled, saying they left me a message earlier that morning, (nothing about my complaint in the message). I understand No Shows cost money, but most businesses will issue penalties after you have proven to be unreliable. They are the unreliable ones, I was ready for both my appointments & received neither with less then a days notice on each. When I expressed distaste for the policy as it favors their needs above the patient, they were both rude and short tempered with me. I will not be going back. I'm sorry for anyone who is forced through insurance to deal with them, if you have a choice... Go anywhere else.
Oct 18th, 2021

I've been dealing with this place on and off for years due to my son's father being the one ordered to pay his health insurance and him putting him on a plan only places in Boston and this one place take. It is a mess; they can't keep track of which vaccinations they've given and have no regards for how many are safe at once either. More recently he has a lump on his neck that we have been trying to get testing done on.(I have been paying out of pocket to bring him to a better pediatrician for check ups and vaccinations since the previous vaccination issue but couldn't afford that for this situation) So far they have booked him an ultrasound appointment and didn't even bother telling us, I had to call and ask what's going on to find out about it days in advance. Then I had to call Friday to find out what the results were from Mondays ultrasound that had been sitting there SINCE Monday. Then they booked us an appointment for a "biopsy"(their exact words)and I show up and it's not even a biopsy it's a surgery consultation to have him put to sleep, tubes down his throat and the lump surgically removed. I will not give them anymore chances, I can't believe a doctors office can make this many mistakes this quickly.
Mar 14th, 2021

Oct 27th, 2020

Oct 11th, 2020

Oct 21st, 2019