T-Mobile

Absolute worst customer service. Actually nonexistent. Walked in and the rep was so unhelpful and unwilling to answer even simple questions we walked out within two minutes.
Jan 29th, 2023

Dec 9th, 2022

The people that work there are so pretentious, I asked a question and the dude literally put his finger up and said please hold. Pathetic
Dec 6th, 2022

This location has had horrible customer service on almost every interaction I've had with them. I purchase a phone case that did not fit my phone properly, it was only 5 days from the date of purchase, unused other then seeing if it fit my phone it was also accompanied by a receipt and original bag, I was blatantly lied to and told that T-mobile locations cannot receive returns of items purchased from a different location which is absolutely false. If I was past the 14day window or didn't have a receipt I could understand but it's new in box with package. Receipt, bag etc.. and was told the only way I could do a return was by returning to the original location I purchased it at. I will also be contacting t-mobile corporate customer care and report this blatant disregard and poor customer service.
Dec 6th, 2022

Only one worker there is terrible at what he does. My phone came in on the day I had received an email to pick up my phone. When I had came in 12/08/22. Victor (the worker) did not believe me. I have never met Victor before. After he just stood there staring and was not being helpful. On 12/12/22 I decided to call and his manager picked up and told me that my phone has been in the store since I received my email on 12/08/22. I then picked up the phone on 12/15/22, Victor was there again and he again question me about picking up my phone. He still did not believe me. I then showed an email that specifically told to bring in my old device to require my new device. He also did not give me a return label to return my phone therefore I have to go back and deal with Victor again. He is not a manager by the way. He does not belong in Customer Service if he is going put his ego ahead of him and never treats his customers with respect.
Dec 5th, 2022