Trio Cafe & Lounge

This was a case of the back of house not knowing what the front of house is doing. Back of house: the food was excellent. Very, very good. A bit pricey, but worth it if the front of house issues are addressed. Front of house issues: 1) In spite of having reservation, hostess didn't respond when I said that I had a reservation. Was then seated next to cold window when there was clearly better seating in the place. No place to hang a coat, something that's not good in the winter and when seated at a small table. 2) Staff took call for a reservation on speaker phone (!). 3) Background music (did we really need it) was distorted. Either the radio station wasn't in tune or the playback device was turned up too high. 4) At dessert time, we were instructed that one of the desserts takes 20 minutes to make. That should have been made clear when ordering the meal. Of course, that dessert was not ordered. Summary: Excellent food and clearly a talented chef, but the front of the house is sloppy and untrained. I don't know why there is a television in the dining room. Trio is not a sports bar. It's a place where one can easily pay over $75 for dinner for two.
Jan 30th, 2015

Best food, service, and price!
Jan 3rd, 2014

Service was less than par. With only four tables full in the restaurant I wouldn't have expected better service between the three waiters and waitresses. Waitress completely forgot ketchup and drink refill requests and went chatting with her friends. No one came to ask if we needed anything. I loved the one in Dartmouth before it closed but I would not come back to fall river location.
Nov 15th, 2013

Aug 6th, 2013