Crane Brook Restaurant

Great place to eat Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 23rd, 2023

I was made to pay for a meal I sent back. Not offered a dessert menu. Manager was very rude and ignorant. Would not even listen to anything I had to say.
Mar 11th, 2023

First time here and love it!! Beautiful atmosphere and our waiter was so nice !!
Mar 3rd, 2023

Not usually a person that complains but the experience we just had here needed to be shared. I will start with the food and location are outstanding. The first time we went here was outstanding. Reminded me of the Old Hells Blazes tavern in Middleboro. The second time it was just well....Hell. We had a reservation and showed up on time. We were seated and promptly forgotten about. Finally asked for a waitstaff at the 20 minute mark and 10 minutes later submitted the drink order. Waitress said she was not told about us but seeing as she seated us...?  Should have ran then the person at the table next to us was pissed off as they got the wrong meal and were still waiting a half hour later. Got 2 drinks right away Coke and a water we did not ask for. 20 minutes later I asked about my wife's drink. She said the bar was backed up. Went up to the bar 10 minutes later and got it myself bar had no order for it. Also ordered Chowder as an appetizer. At the 40 minute mark got cold clam chowder. It had sat waiting to be picked up. Another waitress got it after we asked again. 90 minutes in we finally got our meals.... Well at least my wife did. Waitress I ordered Short Rib meal and she brought me a Short Rib Flatbread Appetizer as a meal. Then told me that's what I ordered. She said she would put in the order now and I said...no thank you. At that point we just got a to go box. Waitress said well we won't charge you for the two chowders. Got the bill not only did we get charged for the chowders we got charged for the meal I never got. Asked her to fix this and got the bill back without the meal but still with chowders. At that point I was like screw it let's go. I was at least going to have the chowder when I got home and warmed it up but Alas she threw it out when we were disputing the bill. Too bad I really like this place. My observations wait staff had too many customers. Not sure if our waitress was new but get a friggin pen and pencil. Half of these issues could have been addressed with attention to detail. Lastly prioritize the drinks. People will wait and be understanding if they can enjoy a drink while waiting. This episode cost over $100 for 2 and a half hours of frustration and I still had not eaten
Feb 12th, 2023

Interesting decor, nice staff. Food was good but very over priced. One in our group ordered the steak medium rare and was well done, another received the wrong dish. Waitstaff was pretty on point but bar was very slow. Not a bad place but wouldn't rush back.
Feb 3rd, 2023