Factory Auto Service

Mar 24th, 2024

Oct 28th, 2023

Owen is the absolute best! He was very friendly and responsive over the phone, got me an appointment within the week even though he is very busy, and sent a quote over by email promptly. His service was top-notch: he completed a high volume of work in a short timeframe, despite unexpected issues arising during the course of service, and took the time to show me in detail the issues I was having and how he went about resolving them! He is also very reasonable about pricing. Owen is clearly very knowledgeable, and I trust him completely. Go to Factory Auto for your next auto service!
Jun 30th, 2023

I called asking to book a tire alignment, man who answered the was very polite and explained they didnt have an alignment machine. He apologized and asked where I was coming from and suggested several tire places in my area that could do it. He apologized again and I told him, no worries thank you so much. Even though I didnt use this service this time; I will certainly be calling them again when I need another repair. They were very kind and helpful. Superb customer service!
Feb 4th, 2023

My car was sitting dead in a nearby parking lot, and I walked over to ask for help. The owner kindly came over, jumped my car, and explained how to get the battery replaced because it was shot! Thanks so much!
Jan 29th, 2023