Back Bay Mechanical

James and his team replaced my combination water heater and boiler in my condo in downtown Boston. Their entire process was high touch and easy. Despite their website giving the appearance of a low-tech company, the bid and estimate process, approvals, and payment were all very easy to do online. James was proactive in communicating and also very responsive to emails and phone calls. The job itself was done on schedule, on budget, and done correctly. The team took extra care to make sure the common areas in my condo building were protected and always clean. I highly recommend Back Bay Mechanical.
Oct 17th, 2022

RUN! So many issues! They installed a unit that was too small. Came back out 6 or 7 times to fix the issue, each time with a different solution that did not work. One suggestion when the heat wouldnt maintain was to keep the heat at 70 overnight! They did finally install a bigger unit and when it was time to turn heat on it wouldnt work. I finally called a different co. and found out BBM never connected the thermostat to the furnace. I also have to have the ac condenser moved because they installed under stairs with not enough airflow. BBM stopped return my calls
Apr 2nd, 2022

Run the other way. They are poorly managed, don't adequately train their staff, and don't listen to their customers. After two years of trying, I had to hire another company to fix the installation problems they were unable to diagnose, much less fix.
Dec 16th, 2020

Sep 10th, 2020

Jul 23rd, 2020