Zipcar

Zipcar customer service has been getting worse and worse for the past couple of years. Cars are always dirty with lots of issues. I understand cars could be dirty sometimes, but the terrible customer service makes my overall experience extremely unpleasant.
Sep 8th, 2021

I have been a member since 2009 loyal and dedicated using almost every week until a few years ago always paid my membership now the site took my membership fee and I cant log in and no one in customer service can help me they say they have to email the tech department and they will get back to me, ive been waiting over a week and talked to 4 advisors and 1 supervisor no help.
Jul 7th, 2021

I have been using zipcar since 2013. At that time zipcar is kind of OK. The quality in recent years degraded significantly. The cars are poorly maintained. I even need to use my own money and time to fix an issue and later on zipcar refused to reimburse my expense. Hugely disappointed by the zipcar quality.
Jun 22nd, 2021

Can’t sign up. Applied months ago
Jun 10th, 2021

Took months to get added to a governmental account. Getting through the process is incredibly difficult. Half the cars smell like smoke or weed. Today I got a car that the brakes were so warn down metal was scraping and the next car they gave me (65 minutes walk away $29 Uber ride) the breaks were bad and the tires completely bald. It doesn’t appear anyone is actually checking the cars for road safety. Inspection sticker was valid until 2025 - but neither car was road worthy in its condition. At this length service is so bad that without improvement they’re gonna end up losing their largest government account. Check your cars for safety. Don’t drive without doing your own inspection first. Additionally - even though you can have your own account as well as business - nobody can figure out how to help me do it. So I went with a competitor who actually maintains their cars.
Sep 14th, 2021