TinderPro Firewood

I had a bad customer experience with Tinderpro - I cannot recommend doing business with them. First of all, I had to pay the full amount up front, and got no order confirmation. I had to reach out myself (call and email) to get a response back. The email said the firewood was in high demand and delivery would be “a number of weeks”. Strike 1, but somewhat expected. Weeks go by with no email or call. I again had to initiate asking for an update before the holidays. Response was non-committal and blamed mechanical problems and weather for delays. Strike 2. Almost 2.5 months after ordering, and >20 emails back and forth, Tinderpro started suggesting delivery dates. The only offerings were weekends, and I’m often out running errands on weekends so that didnt work. During a multi-day stretch of good weather, I asked for a weekday delivery and got a no. Strike 3. Canceled my order and got a refund. So after 2.5 months, dozens of emails, and hundreds of dollars tied up not earning interest, I got no firewood this winter. Part of it is on me for waiting far too late in the year to order, but I cannot recommend doing business with Tinderpro.
Feb 9th, 2021

Their website has you send money directly via paypal with no confirmation or anything. I contacted them in November prior to sending the money to make sure they had kiln dried wood on hand and could deliver relatively soon. He replied and said they are a 'couple of weeks' out. That seemed ok so I sent the money and didn't hear anything. A few weeks go by with no reply and I call the phone number, leave voicemails and multiple emails but never hear back. I cancelled the paypal transfer I had sent and within 20 minutes I have someone calling me asking why I cancelled. I explained I never heard from them and thought it was a scam. He explained they were busy and it's going to be a few weeks but they are definitely going to deliver the wood and he gave me his personal phone number so I can text him to ask for an update if I want to know where I am in the line. 3 weeks later I hadn't heard anything so I texted the phone number and he said he's hoping it will be the next weekend. That weekend passes with no more contact from them. 3 more weeks go by and I don't hear anything so I text again asking where I am in the line. Again he says it might be next weekend. I ordered in November and it's now the end of January and I am not very confident I'll ever get this wood. If I do, they definitely need to work on their communication with customers. If I don't receive my wood, I have been scammed. I cannot recommend working with this company and please save your money.
Jan 12th, 2021

This was my first year using Tinder Pro. Our usual vendor is not delivering wood anymore and I liked the convenience of being able to order online. I was a little nervous at first because I ordered, paid, but the site didn’t ask for an address or requested date. Don’t be worried-Bob communicated with me in a professional, timely manner to arrange the details via email. Nick delivered our wood and was very nice and professional as well. The wood is great quality as well. It was a good experience and I will be using Tinder Pro again.
Nov 16th, 2020

My third or fourth year buying from Nick at Tinderpro. He's like your favorite bartender with a generous pour. He gives me a good mix with extras of my favorite kind of wood plus large pieces which I use for a backlog plus good variety of smaller and medium. Burns great. No bugs.No one was ever sorry he bought the best. Tops in value.
Mar 22nd, 2015

I ordered a 1/2 cord of firewood online and received it within a week. The firewood is really good quality. All hardwood with little to no bark. Paying for the firewood through BillMeLater is a plus. I would have given 5 stars if stacking was included. Stacking it myself is going to turn out to be a couple of days work with my schedule but it'll be worth it. I'll buy again next year.
Apr 11th, 2014