Carroll Water Systems

Great job. Walter the tech, was very knowledgeable and a very nice person. Carroll water did service my water system and install a new RO drinking water system too. Great price and customer service.
Aug 21st, 2020

The guys worked hard and took good care of us. Had to have a well properly abandoned and it turned out to be quite the project. Very fairly priced and pleasant to work with!
Nov 21st, 2019

Year or so ago this company comes out to services our water system and the technician states he cannot service all of our equipment but does not give a reason as to why. This time around I contact the company and the lady I speak to is very nice and states she doesn't know why the technician said that and they can for sure service all of our equipment...states she will make sure she sends out technicians that are capable of servicing the specific equipment we have. Said technicians come out and once again state they cannot service our specific equipment because it would be "like an optometrist trying to perform heart surgery"...you specialize in water, don't you? Instead I get a 45 minute sales pitch, I am told that the only thing they can do for me since they cannot service my equipment is to install new equipment for roughly $6,000, "are you okay to get that started today"? Uhh no, I don't have 6k lying around for you to jump on that today. I state multiple times that this is not an option for me, could they please point me in the right direction then to someone who can help me...they then give me a sermon about how they cannot do this because "that would be promoting competition". Why? If you don't have the capabilities as a water systems company to service my water system, then just tell me who can...either way you are losing my business. But they didn't want to go that route, they wanted to sell me the equipment they promote and state they "don't want to lose me as a customer because they are the best, they have 4.8 stars". Moving on...I get the bill...I get charged an hours’ worth of labor even though they did 10 minutes of work and spent the rest of their "hour" trying to sell me stuff. I speak to the service manager, who is nice and resolves a couple of our concerns, states he will try to figure out how to help us get our system serviced but never got back to us. He also stated that what I got charged for labor was their flat rate for "up to an hour". Pretty outrageous to charge almost $200 for 10-15 minutes of work. While all of the above is frustrating I can get over it and move on, I pay my bill in full, not gonna argue about it and waste my time...but what is even more frustrating is that I requested a water test to be done SPECIFICALLY on the drinking water while they were there on their service call. They decide to take the sample from our filthy utility sink...it comes back high for a certain bacteria and I am given the recommendations of how to fix this, recommendations costing hundreds more dollars. I speak to the service manager again and state I am disappointed and would like the test to be re-done at a location other than the dirty utility sink to confirm this before shelling out more money. Service manager states he will look into it and get back to me...he never does...so my wife calls to follow up and the lady she speaks with is rude and condescending, stating it doesn't matter where the water was taken from, we have a problem that needs addressed immediately. Okay, maybe it doesn't? But maybe it does? Unsure I contact a different water company to come do a test of our water...and GUESS WHAT??? It came back negative for any bacteria and nothing needs to be done to our well. Get the picture here??? They only care about their bottom dollar. For a company that boasts their superior ratings and knowledge, you should be disappointed in your performance and ultimate customer service. I would not recommend this company to anyone.
Apr 6th, 2019

Mar 8th, 2019

After talking to many companies half of which never returned our phone calls we decided to go with Carroll Water. The working in our house was over and beyond what we expected. Great customer service and very reliable.
Jan 12th, 2019