Sandy Spring Bank Rockville Financial Center

I LOATHE sandy spring bank. They're constantly locking me out of my account and denying transactions. Costs me hours every month. I'll be switching to literally any other bank on Monday as soon as the branches open Editing to add: called customer service today to get my card unlocked. It took half an hour, but they discovered that the problem was that my mobile number had been entered into the incorrect box when my account was set up, so I was not receiving text alerts about account suspension. My account would get locked, and next thing I know my debit card would be declined with no warning. There are still three failures here; the initial account set up when the number was input incorrectly, the first time I called with this problem the issue was not corrected (they just unlocked my card without fixing the incorrect phone number data input), and the second time I called with this problem, I had to escalate to a supervisor who got to the core of the issue. The first banker I spoke to didn't seem to understand what the problem was or why I was frustrated. I've had other issues with customer service, for example, no one told me I would need to reset my online banking password every three months, and the error message on the business app reads something about being locked out of your account, rather than just telling me to reset my password. I called about this multiple times before someone finally explained that this was a normal and planned thing that I would need to do every three months. Overall, I still think sandy spring bank has major shortcomings. It's still the worst bank that I use on a regular basis. But I will keep my account open a while longer to see if they can get all of this straightened out
Dec 3rd, 2023

I am thankful to have met this team and especially thankful for Roy Manuel as he helped us to close on our first house. He worked with a purpose and made our dream of buying a home come true, and we greatly recommend sandy spring bank and the crew specially Roy Manuel. Thank you Sara Harbi
Oct 12th, 2023

This was the greatest quality of work from the business and the lenders. I am very grateful for the work and dedication that was shown by my Mortgage Banker, Roy Manuel. I am appreciative of all the efforts and support he showed through our time together and while we worked towards my first closing. All in all, I would like to thank, Roy Manuel and his team for helping us. I would greatly recommend this team. They were very talented and professional. Thank you. Beaman Fetene
Oct 11th, 2023

The best Mortgage Banker you will never regret to have.He explained to me all options I had,he is very knowledgeable about Mortgage programs so is one of the best resource you can have.
Oct 4th, 2023

Roy is such a pleasure to work with. My agent Scott and the lawyer (Ed) I worked with in closing my first home were impressed with how meticulous he worked. I am really hoping that this will serve as a bridge for a new partnership between them. He is very detailed with his communication and very specific with instructions. A much needed aspect into home buying. He will discuss every changes and options and how things will affect me in the long process. He is always available, and if he cant take my call he will make sure to call me back even after office hours. Hes been there with me from the start of my journey (January of this year). He knew of my struggles finding a home until I told him I will take a break. I feel like I entered into a bidding and lost each time. Then my family intervened and took me to Scott. Then, we found the one in 3 days. In 2 weeks time me and Roy are ready to close. 3rd week we closed.
Oct 17th, 2023