Len Stoler Lexus

Marina was absolutely awesome salesperson (10 Stars) and great to work with. We had everything figured out and solidified before I even walked into the dealership. However the finance department quickly became overwhelmed when my scheduled time to come in was with a few customers and we had a longer than expected wait. I do understand that they schedule based on historical demand in that department so it was the only minor annoyance. Overall, I couldnt have been happier with my purchase.
Apr 9th, 2024

It was a smootg transition. Marina was nice and courteous
Apr 9th, 2024

Phyllis and Travis are beyond amazing. They really value the customer experience. They both make you feel comfortable as far as sales and finance are concerned.
Apr 8th, 2024

Apr 7th, 2024

We purchased a 2024 Lexus here after a car accident. I was unsure of what model I wanted but our salesman Tyrone took great time explaining options pros and cons and letting us test drive various cars. He sat and talked options and small details until we were certain. I had to go take one of my kids to work and told him my husband and I wanted to talk it over privately and wed be back in touch and he wasnt pushy or annoyed and respected it. Later we called and said we were ready but wanted quick seamless paperwork so he had us send over our financials remote and when we arrived finance was ready for us we were in and out of signing everything, car was detailed and plates put on etc in less than an hour. The finance manager was quick, knowledgeable honest told us about optional add on products but when we declined wasnt pushy which was nice. Their price was fair and they even cut a better deal with my husband on price. Overall it was the best car buying experience weve had in our 20+ years of buying cars and the follow up services via phone text and email have been amazing- we wont buy another Lexus anywhere else after such a positive experience here Update: 4/8/2024 Wouldnt take my car here for service anymore. Took in today for my 5000 mile service and Im remorseful. Drove into the bay through their fancy machine that takes photos of underneath and all around car and documents ever ding dent scratch etc. our consultant Ty showed us the photos the machine took such as tire Fred undercarriage and that was it because there were no other findings (its a brand new garage kept washed weekly car) I also mentioned the leather on one side of the steering wheel was sagging and loose he acknowledged what I was talking about when I showed him. They called to let me know it was ready and the same guy told me he couldnt find anything wrong with the steering wheel and I said Ill show you when I get there. I arrived they brought the car inside and I showed him the sag in the steering wheel and expressed my concern that if its like this after 2 months what does it look like in a year etc and its a brand new luxury car Id like it fixed how it should be. He got another service guy who looked at it and told me there wasnt anything they could do. I asked for a manager and was told None were in today and to call one back next week. Most concerning are the marks left On my flawless car after they ran it through their drive through brush style car wash - various scratches and dings now that again no one can help with- at 2 months old and 70 thousand dollars we sure thought the experience with service would be better
Apr 7th, 2024