SERVPRO

Just want to share that my family‘s experience with Sam, Nathan and Mike was exceptional! We had a pipe overflow in the unfinished area of our basement causing severe water into the finished part of the basement, as well. Carpets were absolutely soaked. These guys were out to the house in a timely manner and have been extremely efficient in ensuring that all of the water was removed preventing mold. Sam, Nathan and Mike were extremely professional, courteous, informative and kind throughout the process. All three of them represent Servpro in the most professional and positive way. I would highly recommend this company and these guys any day!! Service: Water damage cleanup
Nov 17th, 2021

Mike Moore was sent to our home for a mold inspection. He arrived on time. He was courteous. He was knowledgeable. He was informative. My husband and I were very impressed by him. He is an awesome employee to which your company should be proud to employ. We will be getting the repair work done from SERVPRO because of the professionalism of Mike Moore. Kudos to you Mike! It was a pleasure having you here to help us. Services: Mould inspection, Deep clean
Aug 15th, 2021

A family member living alone in Dover (with nearest family hours away), passed away. There was necessary mitigation work in his home and the folks at Dover Servpro were on the scene immediately upon our request. They worked with our family remotely and at every point were professional but also very sensitive and helpful during a difficult time. A shout out especially to Cassie who followed our project from beginning to end and even located for us some important documents while she was supervising the clean up. Her taking a personal interest made all the difference. All of my family highly recommend Cassie and all her collegues at ServPro in Dover DE.
Nov 11th, 2020

Had minimal water damage from a overflowed toilet. Came 2 hours late, and gave us a quote and set up their drying fans. Set up a time to come the next day and didn’t show up for 2 days in a row. Got a bunch of excuses as to why they didn’t show up, and that day they showed up another 3 to 4hours later. Tore a giant portion of drywall out and left. Came back and removed baseboards which they said had no damage and asked if we wanted to keep them which we said yes. We can’t use any of the baseboards they pulled up because they are all cracked now. Told us that none of the stuff they took out would be replaced because “it wasn’t part of our quote” which is not what was told to us on the phone and they refused to send us a copy of our contract even though we asked for it for multiple days. So now we’re left with more work to do than if we had just dried the area ourselves. Not worth the money or the hassle and now we have to find a contractor to come fix our carpet, walls in multiple rooms, and baseboards in 3 rooms. Never using this company or recommending them. Service: Water damage cleanup
Mar 24th, 2021

Tuesday December 29, 2020 around 6pm I found that my two sump pumps had stopped working. As I descend my basement stairs there was 2 1/2 inches of water everywhere. I put a call into Basement Pros who had previously put both sump pumps in for me. They were not able to come until Thursday 12-31-2020, to inform me that they only did replacement no clean up. At that time I called my insurance company, who gave me a few numbers for water damage & clean up companies. I called and got a call back from Servpro by 2:28pm and they arrived by 4pm12-31-2020 (New Year's Eve) It was the first time since Tuesday that (someone who was the Technician) Mr. Antonio said for me "to go relax ," We will take care of everything from here! They placed the equipment through out the basement 1 super size dehumidifier and 15 Air Movers.He explained the paperwork that I had to sign. Mr Antonio let me know they would return on Saturday 1-2-2021.He explained how the machines would dry the basement up even my collector Santa boxes in a few days. He also explained & showed me the progress that had been made. The next visit was on Monday 1-4-2021 at which time they checked their equipment and continually explained in terms for me to understand what was happening. Mr. Antonio returned on Tuesday 1-5-2021 to remove the equipment and for me to sign final paperwork. Mr Antonio was very knowledgeable, professional, and friendly. I was so amazed to see him draw freehand a sketched detail of my basement floor plan.Servpro sent one of their best technician's to help me through such a devastating experience. Thank you Mr. Antonio!!!!! Service: Water damage cleanup
Jan 24th, 2021