U-Haul Neighborhood Dealer

Michele Williams _{on Google}

Dec 4th, 2020

I rented a truck from the location on telegraph road in Virginia. When getting the truck I went about 1 mile and the check engine light came on. I turned around and website back to the location, to see if this truck would break down ,or if I needed another truck. When going inside the person at the desk (Ashley) grabbed another male employee and asked him to come look at the truck. The male employee walked to the truck and saw the lights on the dash, and stated... Oh the check engine light is because of the gas cap and all our trucks are like this, then he pushed another button for the tow haul light and this light went off. When the asked the employee about the check engine light he stated you’ll be ok. He never offered me another truck. While driving 8 miles to the location where I needed to move things, the truck cut off down the street from my location, it started back up but I was wasting time to move things. At this point I was burning light and the move needed go on ,so I called two of my friends with trucks and we move the stuff. When I retired the truck I spoke with a man by the name of (Michael) who stayed he was the manager. I expressed to (Michael) that the experience I had with the truck I rented was not good at all. (Michael) no has remorse for what I went through. Uhaul if you have Michael as a manager what kind of training did you give him as far as customer service, because he has “No Clue” how to handle a issue or handle a complaint so it doesn’t turn into a bad review. As for the General Manger today is Friday January 1st, 2021 and I was told you would contact me within 3 days of this complaint (STILL) nothing, and all this happen on Monday.... I will never spend my money on uhaul again. This review is for the location in Woodbridge Va on telegraph Rd not the location in Glen Burnie.