Budget Truck Rental

All went well. They quickly got thing set up, and I was on my way.
Mar 31st, 2024

I feel really stupid for ignoring the bad reviews on this. My mind was just like, "cheap rental!" So I booked an online rental for a 12' Moving Truck for Feb 25, 2024. When I showed up to the location, I was surprised to see a beer and wine store that apparently dispatched the trucks. I tried to retrieve my rental but the guy behind the counter told me he did not have my reservation in his system. I showed him the email with the correct address and date on it but he told me he couldn't see my reservation. I asked if he could look up my confirmation number and he said no. He also informed me they did not have the 12' Moving Truck available (even though I saw it in the back parking lot). He said there were only moving vans available. I took a look at the van outside, determined it would work for my needs, then went back in to book the van. The man behind the counter said he could not do the booking for me. I had to call budget and do the booking through them. I attempted to do so on speakerphone with the store attendant there but the attendant then informed me that they closed at 1pm. It was 1:05pm at the time. The sign on the door said they closed at 8pm on Sunday. I felt a bit uncomfortable with the whole situation so I went next door to the uhaul and booked a truck through them. Thinking my nightmare was over, I check my bank account 2 days later and see that i was CHARGED a $150 NO SHOW FEE for the truck I was never allowed to pick up. Overall terrible experience. Just use a different company.
Mar 8th, 2024

Basically a scam spent a total of $550 on a cargo van I had for 3 days with no luck of reaching anyone via phone to extend and the cargo van barely moved. This place is a complete ripoff and I will continue to report this location every single day. I really hope this location gets shut down.
Jan 3rd, 2021

Nov 24th, 2020

This place is actually a liquor store that also rents vans. We'd reserved a cargo van for 4pm on a Saturday to take our kids' stuff up to MA, which is where we drove from. When we got there he had only gotten the reservation five minutes before and had nothing on the lot. We had to come back the next morning to get the van. Although it was my name on the reservation and my credit card, the person at the counter (different from the day before) WOULD NOT SPEAK TO ME AT ALL, only to my partner. The van was covered with dents and not great on the inside either, but it worked. There was supposed to be an EZPass in the van, and there was, but after we'd already returned it (we had to just leave the keys etc., the guy on the MA end wasn't in even though his schedule said he should be), we got a call from the Gaithersburg store saying that the EZPass in the van belonged to another customer who had left it there by accident and wanted it back. We ignored the call since it wasn't our problem and Budget should have provided one. Hope the customer got his toll money back from Budget but he's probably SOL. Would not use Budget for this type of trip/function again. We usually use UHAUL but they wouldn't rent a cargo van one way - in the future I'll just eat the 2 way costs so that I'll know my vehicle WILL ACTUALLY BE THERE, have an EZ Pass, and be in good condition.
Dec 9th, 2022