Sears Auto Center - Closed

Sophie Schmitter _{on Google}

Nov 4th, 2016

Had a great experience renting a car here.

Homer Plats _{on Google}

Apr 11th, 2016

I made the mistake of going to this place. It is awful, the personnel hate their jobs apparently and they don't give a hoot about the customers. I suggest you go somewhere else.

Don _{on Google}

Sep 9th, 2015

Hands down the worst SEARS auto center I have ever been to. The service is poor and the management needs changing.

Laurence Daniels _{on Google}

Mar 15th, 2015

Poor management of time. Waited 2 hours to change a tire WITH an appointment. I should not have to leave my county to get good service.

Mikkia Lawrence Cordle _{on Google}

Jun 28th, 2015

This was one of the worst customer service experiences I've had in a long time. The one star is because the guy over the phone and the older gentleman employee were pleasing, put the service spirals uncontrollably downhill from there. No one wore a name tag, so I am unable to identify employees with the exception of they all wore blue shirts. I just have to explain what I remembered about the employees involved. There was one older gentleman (who had a slight accent) that was especially helpful. By the time he came along I was already tragically unimpressed with my experience there.
Over the phone
I called over the phone to see if I could get a same-day appointment. It was the morning, but the guy on the other end of the phone said I could have an appointment either at 2 o'clock in the afternoon or doing a walk in. He said he could not guarantee how long I had to wait, but let me know this option was available. I opted to do the walk in. I am appreciative of the service I received over the phone.
The check-in process
When I arrived at the location there were four registers, one belonging to Avis Rental Car. I walked to the nearest register, not Avis, and waited for someone to offer assistance. I saw several employees walk past me and not a single one of them offered to help me. Some were employees who were finishing up work on vehicles and returning keys and others were just there. I looked over my shoulder and saw two ladies, One of which was definitely an employee, an older woman wearing a braided updo that has a massive amount of maroon highlights, and the other had on a blue shirt but I could not tell if she worked there or not. Either way, as I stood there with no one coming to assist me, I proceeded to walk over to the register when the little lady with the maroon braids stopped me. Finally acknowledging my presence , she told me to stay where I was and someone will be with me soon, then proceeded to finish her conversation with the other lady. The lady with those maroon braids checked out other customers. I walked in to pick up their cars as I waited. Then when I get to the front of the line she asked me if I have an appointment. I told her I was came as a walk-in and she tells me that they do not do same day appointments. "Miss, I called and I was told by the guy that answered the phone that you had a 2 o'clock available or I could do a walk-in today. Plus, the website advertises same day appointments by calling". She looks at the guy standing next to her and asked him if he answered the phone this morning. He reported to her that he just clocked in. She gets halfway through my order, finishing up my address information, when another customer come then. The maroon braids lady asked the customer if she had an appointment and the lady replied yes. The maroon braids lady then asked me to move to the side explaining how the other lady had an appointment and she has to take her appointments first.Then she asked me to move to the side of the register, mid-way through the transaction. So rude...
The older gentleman saw me standing there and asked if I had been helped. He proceeded to get everything going. However, I have a three year alignment and I was not able to be processed until I produced the originally paperwork from Sears Auto. Even then, it was difficult to check in as my information did not come up in the system. The whole process took an outstanding 4.5 hours from the time I walked in the door. 😒😕😣