Potomac Physician Associates

THEY DON'T WANT YOU AS A PATIENT. Called and waited on hold for over 25 minutes. The system eventually said I had 1 person ahead of me. After 10 more minutes, it said 5 more people ahead of me. About 10 minutes after that, it moves to 8. I'll take my money elsewhere because you obviously can't be bothers to answer your phone.
May 31st, 2021

May 24th, 2021

My doctor and PA are amazing but the front desk staff is the absolute worst.
May 7th, 2021

Only started using PPA when I followed a Doctor from another medical group. Doctor was great but left. PPA may have other good doctors, but their office management is beyond unacceptable. I've read the reviews and agree, you cannot get through on the telephone. If you do get through the circular menus you then hold and hold, and as you get to the beginning of the que they drop you or restart your position in the que. They changed the patient portal and I've never been able to get it to work and there is no one available to help you. And I'm IT literate so I'm not sure what the problem is. They ignored the request I submitted for a refill on my blood pressure medication despite the fact that I was out of medicine. I couldn't get in touch with the front desk or the Doctor and finally moved to another provider. Further, PPA twice billed me and my insurance company for blood work they didn't perform, because their technicians could not find a vein in my arm despite multiple attempts. The second time I specifically asked the technician to be sure that the services were not submitted to billing. I went upstairs to Lab Corp and the technician found a vein on the first try. The first time PPA billed me incorrectly I was never able to determine how they calculated the credit in billing. The second time they just keep billing me despite telling me they would fix it. Amazing how I can always get through to billing department. If you need a provider I would highly recommend you seek another alternative. The above will be the basis for a certified letter to PPA and to my insurance provider. I tried to find a corporate PPA office, but it seems that information is not readily available.
Mar 17th, 2021

No response to online appointment requests (which they prefer), No Que Call Backs, and ALWAYS a long wait on the phone. I would also like to mention that the Front office team has really started to slip over the past two years. I guess the introduction of automated services has given them more time to talk with each other and ignore their job duties.
Jan 26th, 2021