Footaction - CLOSED

Service not all that
Aug 3rd, 2021

Friendly workers
Feb 16th, 2021

Sep 10th, 2020

Sep 8th, 2020

Do not have online orders sent to this store if they are JORDANS.. I had my babies sneakers delivered here on Jan 26 and on the 27th when I went to go pick them up the young female employee tried to steal the package and told me they never received my sneakers. Had me walk around the mall to 3 different stores looking for them for no reason, even went with me. I was told 1st that they didn't know how I ordered online if the Jordan 13 starfish never hit their store.. I proceeded to again show the delivery confirmation and was told that the address of the store was correct but the store number was wrong.. Finally ,after I stated that someone must have stolen them and proceeded to talk to the male employee and have him check the order number inside of footaction computer, (which never was done) the female employee stated she didn't have to help me. I stood there wondering how I was the one with the missing package but yet she was angry that I became upset that my package went missing. She laughed and said "well I wasn't here yesterday when it got delivered " and attempted to get hostile. The heavy set female employee then grabbed the little employee to the back of the store and all of a sudden my package was found and handed to me .To the male employee working that day thank you for your patients and for the heavy set female thank you as well for controling your team member and for finding my package . Train your employees on how to handle customers especially when they are at fault .I guess she was mad that she couldn't steal the package because I just didn't walk out the store and call costumer service like she suggested and made a scene. Sad it had to come to that but My package turned up though. And without this review that day would have been silenced .
Feb 18th, 2021