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      Comfort Inn & Suites Scarborough-Portland

      ( 547 Reviews )

      Comfort Inn & Suites Scarborough-Portland
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      Chamber Rating

      2.8 - (547 reviews)
      129
      78
      73
      71
      196
      Read Our 547 Reviews

      Chamber Rating

      2.8 - (547 reviews)
      129
      78
      73
      71
      196
      › ‹
      • Janet Hunter

        First room assigned had a pet odor and the air handling unit was noisy. The full view from the window was of an inclined roof. We were assigned a different room and the TV didn't work. Had to wait for 40 minutes for service.
        Mar 22nd, 2024

      • John G

        I highly recommend that everyone STAYS FAR AWAY FROM THIS DUMP!! Everything was dirty. It's like the housekeeping staff was on vacation. I was willing to look past that....but then I found a BLOODY TOWEL IN THE BATHROOM! Management wouldn't even give me an apology! I will never stay here again. I would rather sleep in my car on a cold winter night.
        Mar 19th, 2024

      • Deanna Waterhouse

        It smells bad, the staff is friendly enough but they ignored my Do Not Disturb sign I put on my door while I was gone. They entered, dumped out my coffee (I still wanted it when I got back), they moved my bed (had it up against the wall so my 3 year old would fall out), they tossed my soap and they didn't even rinse the sink when they poured out my coffee. This would have been totally fine but I didn't want them in my room which is why I put the sign in the door Safety: We went during a power outage. They didn't sand/salt so my daughter and I almost fell. They hadn't shoveled ANYTHING. The plow truck came super late in the day (not sure they can control that) but they can control shoveling and sanding the pathways. Food & drinks: The food was AWFUL. I've been to MANY Continental breakfast hotels, this was by far the worst food I've had
        Apr 9th, 2024

      • RICKY LOPEZ

        A good place to stay. rooms were Good ,they were clean ,A/C, and heat worked well..just a few ants here and there. Other than I would recommend it ..
        Mar 18th, 2024

      • Christopher Smith


        Mar 16th, 2024

      Read Our 547 Reviews

      About
      Comfort Inn & Suites Scarborough-Portland

      The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Comfort Inn and Suites Scarborough-Portland hotel in Scarborough, ME will get you refreshed and ready to go. Our smoke-free hotel is near Portland International Jetport and University of New England-Biddeford. You'll get easy access to Old Orchard Beach, Higgins Beach and Pine Point Beach. Enjoy amenities that include free hot breakfast, free WiFi, free afternoon tea, an indoor heated pool, fitness center, guest laundry, a computer with Internet, copy and fax. Each comfortable guest room features a Flat-Screen TV, coffee maker, hair dryer, iron and ironing board. Select rooms include a microwave, refrigerator and sofa sleeper. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

      Contact Info

      Questions & Answers

      Q What is the phone number for Comfort Inn & Suites Scarborough-Portland?

      A The phone number for Comfort Inn & Suites Scarborough-Portland is: 207-618-5069.

      Q Where is Comfort Inn & Suites Scarborough-Portland located?

      A Comfort Inn & Suites Scarborough-Portland is located at 329 US-1, Scarborough, Maine 04074

      Q What is the internet address for Comfort Inn & Suites Scarborough-Portland?

      A The website (URL) for Comfort Inn & Suites Scarborough-Portland is: https://www.choicehotels.com/maine/scarborough/comfort-inn-hotels/me057?mc=llgoxxpx

      Q How is Comfort Inn & Suites Scarborough-Portland rated?

      A Comfort Inn & Suites Scarborough-Portland has a 2.8 Star Rating from 547 reviewers.

      Ratings and Reviews
      Comfort Inn & Suites Scarborough-Portland

      Overall Rating

      Overall Rating
      ( 547 Reviews )
      129
      78
      73
      71
      196
      Write a Review

      Janet Hunter on Google

      image First room assigned had a pet odor and the air handling unit was noisy. The full view from the window was of an inclined roof. We were assigned a different room and the TV didn't work. Had to wait for 40 minutes for service.

      Business Response on Google Mar 29th, 2024
      Dear Janet,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay. It's disheartening to hear that your initial room had a pet odor and a noisy air handling unit, and we regret any inconvenience this caused.Additionally, we apologize for the inconvenience of the view from your window and for the inconvenience of the non-functional TV in your second room. Please know that we take all guest concerns seriously, and we have addressed these issues with our team to ensure they are resolved promptly.We understand that your experience fell short of your expectations, and we appreciate your patience as we worked to address the issues you encountered. If there's anything else we can do to make amends for your experience or if you would like to discuss your stay further, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Guest services.

      John G on Google

      image I highly recommend that everyone STAYS FAR AWAY FROM THIS DUMP!!
      Everything was dirty. It's like the housekeeping staff was on vacation. I was willing to look past that....but then I found a BLOODY TOWEL IN THE BATHROOM!
      Management wouldn't even give me an apology! I will never stay here again. I would rather sleep in my car on a cold winter night.

      Business Response on Google Mar 20th, 2024
      Dear John,We are deeply sorry for the unacceptable experience you encountered during your recent stay with us. Your feedback is alarming and does not reflect the standards of cleanliness and service we strive to maintain.The issues you've highlighted are completely unacceptable, and we are addressing them with our housekeeping team immediately to ensure that such oversights are not repeated in the future.Regarding the incident with the bloody towel, we understand the seriousness of the matter, and we sincerely apologize for any distress or discomfort it may have caused you. Rest assured, we are conducting a thorough investigation to understand how this occurred and to take appropriate action to prevent similar incidents in the future.We apologize for the lack of response and empathy from our management team. This does not align with our commitment to providing excellent customer service, and we will be addressing this internally to ensure it does not happen again.We understand that our apologies cannot erase the negative experience you had, but we hope that you will consider giving us another chance to demonstrate the high standards we aim to uphold. If you would be willing to discuss your experience further, please feel free to contact us directly.Once again, we apologize for falling short of your expectations and appreciate your feedback, which will help us improve our services.Sincerely,Guest services.

      Deanna Waterhouse on Google

      image It smells bad, the staff is friendly enough but they ignored my Do Not Disturb sign I put on my door while I was gone. They entered, dumped out my coffee (I still wanted it when I got back), they moved my bed (had it up against the wall so my 3 year old would fall out), they tossed my soap and they didn't even rinse the sink when they poured out my coffee. This would have been totally fine but I didn't want them in my room which is why I put the sign in the door
      Safety: We went during a power outage. They didn't sand/salt so my daughter and I almost fell. They hadn't shoveled ANYTHING. The plow truck came super late in the day (not sure they can control that) but they can control shoveling and sanding the pathways.
      Food & drinks: The food was AWFUL. I've been to MANY Continental breakfast hotels, this was by far the worst food I've had

      RICKY LOPEZ on Google

      image A good place to stay. rooms were Good ,they were clean ,A/C, and heat worked well..just a few ants here and there. Other than I would recommend it ..

      Business Response on Google Mar 14th, 2024
      Dear Ricky,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay overall and found our rooms to be clean and comfortable, with functioning A/C and heating systems.We apologize for any inconvenience caused by the presence of ants. Please rest assured that we take pest control seriously, and we're addressing this issue promptly to ensure a pest-free environment for all our guests.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to [Location]. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Guest services.

      Christopher Smith on Google

      image

      Business Response on Google Mar 17th, 2024
      Hi Christopher,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Your sincerely,Guest service.
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      Overall Rating

      Overall Rating
      ( 547 Reviews )
      129
      78
      73
      71
      196

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