Cumberland Farms

Ms E. _{on Google}

Sep 4th, 2021

Smartpay regular gas $3.04 gal

Mustafa Karakuyn _{on Google}

May 25th, 2021

according to there small area they are busy

Stella's Rideout _{on Google}

Sep 15th, 2020

Poor customer service the store manager neil is very disrespectful and rude person wont do business there again

Emily Blackshaw _{on Google}

Feb 14th, 2020

I usually go here but will probably try to do other gas stations now after a few to many bad experiences. One of the biggest issues is the layout. The delivery truck doesn't have a good place to pull up to so it blocks part of the parking lot which is already small. It makes some of the gas pumps unusable because of the truck is angled. This gas stations was redesigned within the past 10 years and this is something that should have been considered but obviously was not. I've had few issues with staff other than today. Today a pump was prepaid when I pulled up and there was no car there. Since it is the holiday season I thought someone was being nice and I appreciated since I am running low on money. I get out and start pumping. Surprised by how much it was prepaid ($27) but was very thankful. I was thinking of doing $10 and leaving it for someone else but then I wasn't sure if it would leave the left over for the next person. I finish pumping and I'm about to get into my car. Who I'm assuming is the manager and I've heard bad things about comes running out. Keep in mind it has now been a couple minutes since I've pulled up and noticed the pump was prepaid. In short he tells me I need to come inside and pay for the man's gas. I don't mind at all since I'm assuming it was a mistake but how he went about telling me was rude. Instead of saying that there was a mistake made and the wrong pump was given the money could you please come in and pay for the gas you pumped. He started off asking if I paid for gas (understandable) and I said no it was prepaid. I try to explain that since it's the holiday season I thought someone was being nice (I've done it in the past and I've seen others do it as well). He says very shortly no it's not someone being nice and you can't leave with free gas. Acting like the thought of it was just idiotic. I say I don't have cash though (the person who did pay paid in cash) and he says somewhat rudely well you have a card don't you. My biggest complaint is I have the product in my car already if I was a dishonest person I could just drive off. Also how did it take you so long to realize that the cashier had put it on the wrong pump and not come out and say something? Again I wasn't stopped until I was seconds from leaving so it had been a couple minutes. I work in customer service and I understand it was a mistake but from my point of view as the customer I thought someone had just done something really nice and then someone comes out yelling and tells me I must pay for someone else's gas. Talks down to me during the conversation and does just not have very good customer service skills. Side note a LOT of things here are overpriced so I already avoided buying things from inside. I'll probably try the Irving near Walmart since I've heard good things about it.