Community Health Options

I recently had the same problem as many others who have written reviews. I was making automated payments and received a letter in September saying that I had been dropped as of July 1 due to non-payment. I called and spoke to a customer service representative so I could resolve the problem by paying what I owed. I was told that would that would not be possible. I did not receive any letters prior to be dropped indicating that I was under threat of losing my insurance. I will not sign up with CHO in the future.
Nov 14th, 2021

Recently I called to ask about a prior authorization, which the doctor's office sent in to MCHO for approval. In the end, the problem was solved by a MCHO employee, Austin, who offered to call the doctor's office on my behalf, and did so with great follow through. I appreciated his above-and-beyond efforts very much. Another employee, Kim, helped me with a complicated claims situation. In both instances, it was time consuming, and they easily could have avoided the extra effort, but they instead were phenomenal in taking the initiative, following through, and communicating results to me.
Oct 30th, 2021

Crazy expensive plans with ridiculous deductibles for the coverage.
Oct 13th, 2021

Account was set up on auto pay to my debit card, however my card was never charged and my coverage was terminated due to non-payment. Although they claim they sent out a letter advising me of the termination, no such letter was received. I only found out I did not have health insurance after a NEUROLOGY OFFICE called on the day of my appointment to tell me that they were informed by community health options that my coverage had been canceled. Called CHO up, and was told what happened, however because I was now outside the 30 day grace period, I now had to wait to sign up until open enrollment in November. I will never do business with these people again!!!
Oct 12th, 2021

Oct 6th, 2021