Advantage Fuel

Jun 29th, 2019

The worst! Overflowed the tank into the basement. Phone line didn't work to get them back to clean it up, fire dept had to do it. When their line was up, sent an unqualified person to 'clean it up' and neutralize the odor...he showed up with just some random hardware store supplies to do it. The driver was my only contact, on his personal cell...never a call or follow up from anyone at the company office/owners/managers. The overflow impacted the guage which caused me to be out of oil later on and they take no ownership of fixing it, causing it and refuse to bring oil! I didn't want to use them again but in this emergency case, it should have been on them to resolve. No apologies, no empathy, could care less.
Mar 29th, 2019

Nov 18th, 2018

The folks at Advantage Fuel are just the nicest people. Have had them as my sole source of home heating oil for YEARS now. They have never missed a beat ...
Nov 15th, 2018

I am a long time (5+ year) customer. I have also brought in additional customers to include family & friends. I called today to order oil for my mother in law who has also been a customer for a few years. They have been there many times. I received a call back stating there was a possibility they would not be able to deliver the oil (a week from today) as their driver noted last time he was on that road (not my mother in laws house), the road condition was too bad & that he was worried about breaking a spring on their only truck. This was after they committed to the delivery & charged me for the oil. I could understand if this was the first time they have been down the road & made that decision, this was not the case. I cannot understand how an oil delivery company can tell a long term customer NO on what they are in business to do, delivery oil. Either discontinue delivery on that road completely or deliver, don't just say "We can deliver sometimes & sometimes we can't" that's ridiculous. Even better acquire a truck that can handle any road with the exception of a road that hasn't been plowed etc. now I am forced to look for another oil company for my mother in law & myself as I will not do business like this. It blows my mind that so many companies today are really not customer oriented or really concerned about the welfare of their customers. This situation is unacceptable to me & as always I am able to discuss the matter if they so chose to do so. They have my number. Michael Denoncourt
Jul 24th, 2018