Gray Family Health Center

If you have ANY choice whatsoever, do yourself a favor and avoid this office. I had an appointment one month ago to address severe back pain. They ordered x-rays but instead of calling me, I had to call them to get the results. After reviewing the x-rays, they called in a prescription. Since that time, the pain has continued to get worse. I have called them five times and and sent three messages on the patient portal, yet they will not call me back. My prescription (a muscle relaxant that isn't really addressing the pain) runs out tomorrow. I can't even get a return call. I am stuck dealing with them until I can get to the root of this issue because it would take weeks to switch to another PCP. That said, as soon as I am able to switch providers I will be doing so. Regrettably, Google does not allow for a zero star rating.
Mar 15th, 2023

I had been a patient at this office for 14 years. had to leave due to my employer changing insurance. When my employer changed to aetna, both the aetna and online it stated they were taking new patients, but when I went into the office the said they were not taking new patients. There was something odd with the whole interaction, leaving a feeling that they just did not care. After reading the other reviews, I would have to discourage anyone from going there.
Feb 4th, 2023

10 days so far trying to get a prescription filled
Dec 11th, 2022

All the bad reviews are correct. Cannot get through on the phone most of the time. Horrible wait times. I mean if they have to put up a sign that says if your waiting longer than 15 minutes come see us at the window... shouldn't they know who is waiting? Super bad service all the way around. When the nurse asks you what shot your kid is there for.... um shouldn't you know? Hilary is about as useful as utters on a bull. This place really should be shut down by the state. Too bad I had to even give it one star
May 23rd, 2022

What is wrong with you people? My wife is a patient there,her practitioner is Amy. She seems like a wonderful person and Becky (my wife) likes her very much. The problem she has is her med reorders are not handled in a acceptable manor . She constantly has issues getting her med refilled. This is unacceptable and has no excuse to be happening. I am a retired nurse of 35 years and I feel angry and frustrated with the way the refill process works there, or maybe I should say doesn't work there. I understand that a practice is busy and moves at a fast pace but I also understand that limitations need to be inforced when the balance between patient and practitioner. You people don't seem to understand what kind of stress you place on patients when a script runs out and they have to spend 6 or more hours in the ER because of your incompetence. This happens only with a class 3 drug. I understand that when a doctor is covering for another practitioner they might be hesitant to want to renew a class3 med , but it is your job to do so. If you have a problem covering for each other then maybe you need to find out why. Don't leave your patience in limbo. They don't deserve it. This is your problem,be professional and fix it.
Dec 26th, 2022