Hotel St. Pierre is located at 911 Burgundy St in New Orleans, Louisiana 70116. Hotel St. Pierre can be contacted via phone at (504) 524-4401 for pricing, hours and directions.
We have an excellent space, and the staff is friendly
Business Response on GoogleApr 2nd, 2024
Jon, your words are greatly appreciated. It's wonderful to know you enjoyed the spaciousness and friendly demeanor of our team members at Hotel St. Pierre. We hope to welcome you back soon.
Chelsea La Near on Google
The staff were very friendly and responsive so I added a star. Our room was disgusting - theres really no other way to put it. The sheets were badly stained, and when we asked for new sheets, those were stained, too (less so than the original sheets, but still gross). There were no cleaning staff after 4, so we had to change the sheets ourselves which exposed us to the horrifying mattress that looked like people had died on it - like get a mattress pad so no one has to look at that if you arent going to change out the ancient mattresses. The floor was sticky everywhere with patches of sticky goop here and there. The man at the front did mop it for us while we went out for drinks, and it was better when we returned, but still sticky in places with some spots. The closet was covered in mold, which I get - this is New Orleans, but on top of everything else, was off-putting. Whats frustrating is the courtyard is really cute and most of the issues I listed are highly fixable - had the floor and sheets been clean I wouldve given 4-5 stars. The room was run-down and musty, but I can deal with those if the room has at least been cleaned. The icing on the cake is when we got our car back from $50 valet parking, my battery light was on and we had to replace the battery so something mustve been left on in my car all night. Overall quite terrible experience and particularly unfortunate because these issues are not that expensive to resolve.
Business Response on GoogleMar 20th, 2024
Chelsea, thank you for sharing your feedback. We deeply regret that your stay didn't meet your expectations. It's disheartening to hear about the cleanliness concerns you've highlighted, as we continuously strive to provide a clean and comfortable environment for our guests.We appreciate your acknowledgment of our responsive team members and are pleased to hear they tried to rectify some of the issues on the spot. Your detailed feedback is invaluable and will be shared with the appropriate teams to prevent these issues in the future.Again, we thank you for your feedback. Please accept our sincerest apologies that your experience did not meet your expectations. We hope we have the opportunity to redeem ourselves and prove that we can deliver the quality stay you deserve in the future.
Nichole on Google
So my first night here, I was put in a room that was just absolutely filthy. The bed had dirty sheets, no towels in the bathroom, bathroom was filthy, and the hotel toiletry items in the bathroom were used. The next morning, I found slugs in the bathroom! When I reported this to the front desk staff as well as voiced my initial concerns again, they immediately moved me to another room on the other side of the hotel. My new room was somewhat betterhad new toiletries and clean towels. I selected this hotel based on the authentic appearance and the location. The front desk staff is friendly. Housekeeping staff needs to be replaced immediately!
Business Response on GoogleMar 16th, 2024
Nichole, we regret to hear that your initial accommodation did not meet your expectations and we apologize for the lapse in cleanliness you encountered. We appreciate you brought this to the attention of our front desk colleagues, who made swift adjustments. We're relieved to hear that the updated arrangements were more to your satisfaction. It's gratifying to know that our team's friendliness resonated with you despite the difficulties. Your comments regarding housekeeping are noted and will be addressed seriously. We hope you'll afford us another chance to provide a more exemplary experience reflective of our historic hotel's standards.
Snow Bunny on Google
Business Response on GoogleMar 19th, 2024
Thank you for sharing your perfect rating with us!It's wonderful to see how much you appreciated your time at Hotel St. Pierre! We want everyone to feel right at home at Hotel St. Pierre. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
Jessica Flores on Google
I loved this hotel! Great location & the staff was super friendly. It was our first time in New Orleans & they were very helpful & gave us great recommendations on where to go. I loved Karla she was super sweet & helpful. I would definitely stay here again.
Business Response on GoogleMar 18th, 2024
Jessica, thank you for the glowing review of Hotel St. Pierre. It's wonderful to hear you enjoyed our prime location and found our team members, especially Karla, to be exceptionally friendly and helpful during your first visit to New Orleans. We're thrilled to hear of your plans to return. It will be a pleasure welcoming you back.
