Avis Car Rental

Overall a positive experience. Very convenient location. Friendly staff. Car was good. Had low tire pressure so had to fill it on the road. Easy drop off. Overall, a good experience.
Apr 5th, 2024

Very very very slow.
Mar 22nd, 2024

Feb 26th, 2024

As long as you even get a car, your experience will be generally positive. That's the best that I can sum this place up. I can't understand why the car rental business as a whole has zero respect for reservations. I made a reservation for a small SUV at 10am. Because this isn't my first car rental rollercoaster ride, I arrived early. The attendant frankly tells me that she doesn't have the car I reserved, or any reliable car for that matter. Gee thanks. I paid for the reservation up front too. So my only choice was an electric car with speculative mileage left on the battery (I paid for unlimited miles). I was prepared to compromise to preserve my vacation, but another option arrived in the form of a pickup truck with some advanced wear. I jumped at the chance to get something with gasoline and off I went. I was out before my 10am reservation started. The customer behind me got the bad news that there weren't any cars left despite her reservation, and I have no idea how they reconciled that. All I kept thinking was that if I arrived on time as agreed, there would not have been a car left for me because it would've went to that customer. I don't know what to say really. On one hand I'm happy, got a good car and the whole process of receiving to returning was very good. On the other, they had no respect for my reservation and either gave my car away or lied about inventory. That being said, this happens frequently across the business. I don't get it. I guess you should get here as soon as they open. That's your best bet. Then it'll be early enough to try the other agencies if you're unsuccessful. The only other advice I can give you is to get a car at the airport where the inventory is better.
Mar 22nd, 2024

Customer service by attendant was horrible at best. Very short and rude with my family. Card look like they were used in bumper cars. Scratches and dents everywhere, car was not full of gas. Told attendant and she just said take pictures! She would not even come look over the car with us. Car was a 2023 Kia sonata and it drove horrible, pulled hard to the right. Did not feel safe driving it. Called back and we were told we could not return it. And that location was closed for 2 more days due to Mardi Gras. We could return it to the airport about 15 miles away. No one even listened to us on the phone. If we could not drive it fast - over 35mhp, how could I drive to the airport? Called a tow truck, they came immediately and picked it up, now awaiting our refund and an apology! Rented February 12 - 24
Feb 29th, 2024