Fairchild’s Ice Cream

very bad service.
Aug 13th, 2021

I’m Twice I have come here at between 10:05 - 10:15, and NO ONE was available to wait on me. I stood there waiting for 10 minutes for someone to appear and nothing. Also, I bought a turtle from here last time I was at the mall and it was STALE! Y’all need to put a bell on the counter and keep fresh pastries!
Aug 13th, 2021

Unorganized and unprofessional. The manager seems to be a bit of a micromanager. She runs the register and prepares the purchased items instead of utilizing the other 3 individuals that are present. I ordered popcorn and a candy apple from the young lady working the register. The manager interjected to say it would be a 3-5 minute wait, which was fine. She started popping the popcorn but then handed a bag of popcorn to another young lady then proceeded to take someone else’s order. Why not utilize the two other individuals? Have one person on each of the 2 registers and the other two people preparing orders. I reminded the manager that I was waiting on my popcorn and she yelled “it has to come out of the popper and once it does, I will give it to you”. She seemed overwhelmed but that’s what happens when you don’t train and delegate properly; you become frustrated and irate with the customer. She wasn’t worth a response bc my kid really wanted the popcorn but she’s not worth anyone’s business.
Jul 1st, 2021

Great small ice cream place.
Mar 14th, 2021

Aug 9th, 2020