Palms Luxury Motors Inc.

Les Miller _{on Google}

Nov 4th, 2023

Great reliable vehicles, great staff found what I was looking for in a pickup.

Evan Labat _{on Google}

Sep 2nd, 2023

Roberto was a pleasure to work with, we love the golf cart!

Ernie Brown _{on Google}

Aug 20th, 2023

Very friendly and professional

Kim B _{on Google}

Aug 15th, 2023

We had a great experience buying a golf cart. I would recommend this company.

3 letter no _{on Google}

Mar 1st, 2024

There's a few things that "palms" has done that have been way less than satisfactory.
1. The car I bought from them started having problems within the 1st week of driving, it took them over 2 weeks to be able to get the car in their shop just to tell me "yes, there is a problem with the abs system, but it doesn't affect how it drives"...
2. A couple months after that "diagnosis", the car started to have another problem, this time it was something to do with the steering linkage, and I could hear something rattle and the steering wheel shake every time the car went over a bump, pothole, or over 60 mph. We brought the car in over and over again for a few days at a time. Then one day they told me that it was something to do with the front right linear valve for the abs system, and that they had no idea how to fix it, but assured me "we'll do our best to make sure these problems are resolved for you". After that diagnosis, I was told I could pick the car up at anytime (I was told this on a friday), but when we went to pick the car up on Sunday, it was nowhere to be found. After quite a few straight to voice-mail call attempts, we were told "the auxiliary battery died, give me an hour and you can come and pick it up".
3. Since the "final diagnosis", they told me over and over again (2 weeks in a row), "we are waiting on a call back from the warranty company". So one day during lunch while I was at work, I called the number myself, and they immediately picked up. Withing 5 minutes I found out that nobody had made any calls to the warranty company about the vehicle (route66 told me that any emails, calls, voice-mail, visits, or any form of contact is written down and noted on the vehicles profile information page that they have in their system".
4. 2 weeks after the temp tag had expired, I got a call from keesler federal about the registration. They told me palms has sent everything over for me to register the vehicle, but they had no way to pay the sales tax, and that they had to put their house up as collateral just to be able to send the title in the first place. After about a week, keesler called me and told me about the process I would have to go through in order to obtain registration for the vehicle, and told me "the dealership told me that they are no longer in business, and that they don't sell, buy or do anything with cars anymore, and that as far as the sales tax (which they are supposed to pay) on my car goes, there is nothing they can do as they are out of business.
It's kind of funny driving by every single day and seeing the "open" sign lit up, and plenty of cars on their lot.
(Also just to add, one of the first times we brought the car in, after we got it back, there were women's sunglasses in the glasses holder above, and there were a good bit more miles on the car than before, so based on those two things my car was taken for a joyride WHILE both problems were occuring)
Hands down one of the most dirty, deceitful places I've ever been. I feel ashamed in myself for falling for the facade they put on just to sell me the car.