Crescent City Tree LLC

I texted/emailed Crescent City Tree requesting an estimate. A you man named Joe called and made an appt. When he arrived, I showed him exactly what I wanted done and the location of the trees. He texted me an estimate of $600.00, which was more than I expected but close to other estimates I had. I texted Joe back that the price was acceptable and to please call me to set a date and time to meet the crew at my house. Monday, 9-10-2022 at 9:14 am, Crescent City Tree called my cell phone. I couldn’t answer because I was at work with a client in front of me. At 9:18 am, I received a text…”Hi Kevin. This is Sherry with Crescent City Tree. We had to reschedule a job this morning and we would like to send a crew out to take care of your Magnolia and Orange tree. I just wanted to let you know.” I wasn’t able to get to the text until 9:43 am, 25 minutes later. I texted back…”They’ll have to come after 5:00. I’m at work on weekdays.” Joe called me a couple minutes later to tell me they can’t come that late in the day because it is getting dark by 5:00. I said they would have to come on Saturday then. Then Joe informed me that their crew had already been to my house and completed trimming my trees already. I told him I did not give my permission to let them on my property with me not being there, let alone to START the job. I referred him to my previous text that I wanted a call to set an APPOINTMENT for them to start so I could be there when the crew arrived. I do not permit anyone to work on my property with my permission and presence. They cleaned up very well, the only evidence they were there was all the mission limbs. I wanted a TRIM, not have large limbs lopped off. It was too late, as they had been and gone by 9:40am. The crew trimmed MUCH MORE than I had wanted on both trees, and had done so without my permission. I was, understandably, very upset. The damage was done and I’m stuck with an overdone job. What’s worse is they did not leave, text or email me an invoice. I called Joe and made an appointment for him to bring me an invoice so I could pay the bill twice. Joe did not show up or call to tell me he wasn’t coming on Thursday, 1-13-22, did not call or show on Friday 1-14-2022. until 7:00 pm. Crescent City Tree is VERY UNPROFESSIONAL. I will not be using this company a second time. Nor will anyone I know.
Jan 13th, 2022

These guys are top notch and are properly licensed!
Dec 8th, 2021

I had a Willow oak tree that had to be cut down after hurricane Ida. I am very pleased and impressed with Crescent City Tree. They were on time, very professional, efficient, very neat, respected my property and cleaned up. I will recommend them to friends looking for a tree company and will use them in the future. Great service, great price and great people! Services: Stump removal, Tree removal
Oct 23rd, 2021

Had 6 large pine trees removed. Came out a day earlier than originally expected. Crew was extremely professional and respectful. Would use again! Came with high recommendation and I can clearly see why.
Oct 8th, 2021

Excellent work. Very happy.
Oct 5th, 2021