Red River Collision Center

Today I took my vehicle in for repair on my bumper. Hope was the lady that talked with. She and I went out to look at my bumper and she called Mason over to take a look at it to get his opinion. He looked at it and said, this will only take a short while and they found no damage and that it just needed to be popped back in place basically. He then told me he wasn't charging for the work. I was surprised. This is a company That I would take my vehicle to every time I need something done. I feel that they are a honest company. Service: Body & Trim
Apr 25th, 2022

Jimmy and Chase were excellent to work with. They kept me in the loop of all work and timelines making everything stress free.
Apr 20th, 2022

Thank you Mike Sullivan for making the repair on our car so stress free. I appreciate your keeping me informed on the status of the repairs with your texts. And most of all, going the extra mile in being sure that the work provided was perfect.
Apr 9th, 2022

I ran my Tesla into a cement barrier around a light pole at a dark, deserted mall parking lot during a tropical storm. Visibility was awful due to the torrential rain but I chose to leave anyway after 2 cars from a nearby sketchy neighborhood Id just driven through, drove behind my car, slowing to a snails pace, looking at me and the car. I decided it was safer to leave than stay. Due to 2 officers from the local police force, other Tesla drivers who came later and offered to help, an incredibly competent, courteous tow truck driver and hotel owners who helped in every way they could, my car and I made it safely to Red River Collision the next morning. Jimmy and Hope took great care of me and my car from the moment I arrived until I drove the car home. They worked closely with my insurance and Tesla to figure out all the details of billing and parts procurement when the supply chain was a mess due to Covid and a series of storms. The kept me informed every step of the way. My car came back to me clean and running like when it was new. It was a complicated process and Im grateful for their competence, professionalism and, especially, customer care. When I picked the car up, I had to return to the same charging station where the accident had occurred. Jimmy sent an employee with me in a big pick-up truck who stayed until I left, making sure I was safe. Services: Brakes, Body & Trim, Auto engine diagnostic, Steering & suspension repair, Electrical, Painting, Auto windshield repair, Tires
May 9th, 2022

Worst car repair experience of my life! They assured me that repairs would be complete befor my rental insurance ran out, and the kept my for for far longer (they did emd up covering my rental coverage, so there's that). They missed multiple completion dates without bothering to let me know that the car wouldn't be ready until it was time to pick up. Didn't provide regular updates, and the ones they did provide always contradicted the one before. They destroyed some items in the back of my car and told me to send them an email with replacement costs. Nobody ever responded. The also returned my car with the clip that connects my gas cap to the car missing. They said they would order a new one. Almost 2 months later and they haven't replaced it, and they will not return my calls. Service: Body & Trim
Apr 19th, 2022